6 Replies Latest reply on Apr 28, 2011 8:27 AM by thurmanw1

    EPO Update Task Being Missed?

      Hey all I have a question.  Is there a way to tell locally or via EPO to see if the DAT update task I have configured was missed by the client?  I have several clients that quit updating for no apparent rhyme or reason.  Some are servers and some are workstations.  I only have 1 update task configured for all my clients (1500 approximate) and it is set to kick off at 7:00 pm and run once.  Today I am testing having the task repeat between 7:00pm and 12:00 am every 1 hour to see if that resolves the issue however I wont find out if that worked until tomorrow morning.

       

      I am running EPO 4.5 Build 851.  Clients are mostly VSE 8.7i Patch 2 some are Patch 4 (still upgrading).  McAfee Agents are 4.5 patch 1.

       

      Any advice or theories would be appreciated.

        • 1. Re: EPO Update Task Being Missed?
          JoeBidgood

          Hi...

           

          The first place to look is in the agent log on the affected machines - check to see if the agent tried to invoke the task at the time it should have done. If it didn't even try to invoke it, check that the task has been received by the agent: if you look in the task folder, you should see various .ini files. Open these with a text editor and check the task names - you should be able to see the task in question: if not it means that the agent hasn't received it.

           

          HTH -

           

          Joe

          1 of 1 people found this helpful
          • 2. Re: EPO Update Task Being Missed?

            Thanks Joe for taking a look at this for me.

             

            Here is a copy and paste from the log on one of the affected machines.  The tasks just seems to end for no reason.  I have seen the "unable to find valid repository" message before, but other devices still update regardless of that error.

             

            2011-01-25 19:00:00 i #2404 Sched Scheduler: Invoking task [Scheduled Update (7:00 p.m.)]...
            2011-01-25 19:00:00 I #3352 Sched >>--RunTask
            2011-01-25 19:00:00 I #3352 Manage Running task SoftwareID:EPOAGENT3000, TaskID:28
            2011-01-25 19:00:00 I #4648 FrmSvc User SID is S-1-5-18 and SessionID is 0
            2011-01-25 19:00:00 I #4648 UpdEvents Initializing Event Interface
            2011-01-25 19:00:00 I #4648 UpdEvents EpoEventInf Interface: Initialization succeeded.
            2011-01-25 19:00:01 I #4820 Uec Waiting for ipc thread to initialize
            2011-01-25 19:00:01 I #4432 ipcchannel Initializing IPC server
            2011-01-25 19:00:01 I #4432 Uec Initialized ipc channel successfully
            2011-01-25 19:00:01 I #4820 Uec Ipc thread initialized successfully

            2011-01-25 19:00:01 I #4820 Uec Invoking Mue with "C:\Program Files\McAfee\Common Framework\McScript_InUse.exe"  -script "C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\UpdateMain.McS" -id 6904 -localeid 0409 -parent FRAMEWORK -logfile "C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\DB\McScript" -initiator 1 -ipcid "\\.\pipe\upda04820" -installdir "C:\Program Files\McAfee\Common Framework"
            2011-01-25 19:00:01 I #4648 updater UpdateTask update session for initiator EPOAGENT3000 started
            2011-01-25 19:00:01 I #3352 Sched <<--RunTask
            2011-01-25 19:00:01 I #2404 Sched Scheduled Update (7:00 p.m.) - Last run time(local) is Tue Jan 25 19:00:00 2011
            2011-01-25 19:00:01 I #2404 Sched
            2011-01-25 19:00:01 i #2404 Sched Next time(local) of task Scheduled Update (7:00 p.m.): Wednesday, January 26, 2011 7:00:00 PM
            2011-01-25 19:00:01 I #2404 Sched End of invoking the task
            2011-01-25 19:00:01 I #2400 Sched The task Scheduled Update (7:00 p.m.) is still running
            2011-01-25 19:00:02 I #4432 Uec Received ipc data from mue
            2011-01-25 19:00:02 I #4432 Uec Processing progress information
            2011-01-25 19:00:02 i #4432 Updater Unable to find a valid repository.
            2011-01-25 19:00:02 I #4432 Uec Done processing progress information
            2011-01-25 19:00:02 I #4432 Uec Received ipc data from mue
            2011-01-25 19:00:02 I #4432 Uec Processing event information
            2011-01-25 19:00:02 I #4432 UpdEvents Generating update event:EventId=2402:Severity=0:ProductId=EPOAGENT3000:Locale=0409:UpdateType=N/A :UpdateError=26:NewVersion=N/A:DateTime=N/A
            2011-01-25 19:00:02 I #4432 UpdEvents EpoEventInf Interface: Event element created.
            2011-01-25 19:00:02 I #4432 muemsg Calling HandlePostpone with TaskID:  UpdateState: 4
            2011-01-25 19:00:02 I #4432 muemsg Calling m_pUpdateInfoCallback->HandlePostpone
            2011-01-25 19:00:02 I #4432 Updater CMcAfeeUpdate::HandlePostpone() Entered taskid: 28
            2011-01-25 19:00:02 I #4432 Updater Finished calling GetPostponeMins
            2011-01-25 19:00:02 I #4432 Updater CMcAfeeUpdate::HandlePostpone() Exit
            2011-01-25 19:00:02 I #4432 muemsg Finished Calling m_pUpdateInfoCallback->HandlePostpone
            2011-01-25 19:00:02 I #4432 muemsg Finished Calling HandlePostpone
            2011-01-25 19:00:02 I #4432 UpdEvents EpoEventInf Interface: Update event created.
            2011-01-25 19:00:02 I #4432 UpdEvents DeInitializing Event Interface
            2011-01-25 19:00:02 I #4432 UpdEvents EpoEventInf Interface: Deinitialization succeeded.
            2011-01-25 19:00:02 I #4432 muemsg Updater session finish state value =4
            2011-01-25 19:00:02 I #4432 Uec Done processing event  information
            2011-01-25 19:00:02 I #4432 Uec Received ipc data from mue
            2011-01-25 19:00:02 I #4432 Uec Processing progress information
            2011-01-25 19:00:02 i #4432 Updater Update process failed.
            2011-01-25 19:00:02 I #4432 Uec Done processing progress information
            2011-01-25 19:00:02 I #4432 Uec Terminating thread
            2011-01-25 19:00:02 I #4820 Uec Terminating ipc channel
            2011-01-25 19:00:02 I #4820 ipcchannel Aborting IPC object connection
            2011-01-25 19:00:02 I #4820 ipcchannel Closing IPC connection
            2011-01-25 19:00:02 I #4648 FrmSvc User SID is S-1-5-18 and SessionID is 0
            2011-01-25 19:00:02 I #2400 Sched The task  Scheduled Update (7:00 p.m.) has failed
            2011-01-25 19:00:02 I #2400 Sched The task  Scheduled Update (7:00 p.m.) has failed

             

             

            Message was edited by: kire98 on 1/28/11 3:46:11 PM GMT-05:00

             

             

            Message was edited by: kire98 on 1/28/11 3:46:40 PM GMT-05:00
            • 3. Re: EPO Update Task Being Missed?
              JoeBidgood

              Hi...

               

              The "unable to find valid repository" message is very likely to be relevant here, I think.  Check the mscript.log for the same time - you should see more detail about what the actual task is doing. You may see that it's saying something like repository cannot be reached, or is not up to date. Again, post it here if you wish

               

              HTH -

               

              Joe

              1 of 1 people found this helpful
              • 4. Re: EPO Update Task Being Missed?

                Here is the log.  You are right.  It says unable to find any valid repository.  I did sanitize this log some so you will have to trust that the server, IP, and ports are correct. :) Looks like I need to check with our network guys to see if they are blocking that traffic.

                 

                2011-01-25 19:00:01 I #5688 ScrptMain START [C:\Program Files\McAfee\Common Framework\McScript_InUse.exe -script C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\UpdateMain.McS -id 6904 -localeid 0409 -parent FRAMEWORK -logfile C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\DB\McScript -initiator 1 -ipcid \\.\pipe\upda04820 -installdir C:\Program Files\McAfee\Common Framework]

                2011-01-25 19:00:01 I #5688 ScrptLpc Saving hash to registry

                2011-01-25 19:00:01 I #4848 SutDnWtch Successfully set up shutdown watch

                2011-01-25 19:00:02 I #5688 MueEep Initializing MUE EEP with IPC ID = \\.\pipe\upda04820 Script ID = 6904

                2011-01-25 19:00:02 I #5688 ipcchannel Connecting to IPC server

                2011-01-25 19:00:02 I #5688 persite Cache file location = C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\sitecache.bin

                2011-01-25 19:00:02 I #5688 persite Cabundle file location = C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\cabundle.cer

                2011-01-25 19:00:02 I #5688 naInet HTTP Session initialized

                2011-01-25 19:00:02 I #5688 imsite Download to: C:\WINDOWS\TEMP\SiteStat.xml

                2011-01-25 19:00:02 I #5688 imsite Download from: (ePO_EPOSERVER) SiteStat.xml

                2011-01-25 19:00:02 I #5688 naInet Unable to connect to x.x.x.x on port 80. 2011-01-25 19:00:02 I #5688 naInet Unable to connect to EPOSERVER.domain.com on port 80. 2011-01-25 19:00:02 I #5688 naInet Unable to connect to EPOSERVER on port 80.

                2011-01-25 19:00:02 E #5688 imsite Error trace:

                2011-01-25 19:00:02 E #5688 Thread [Main thread]->

                2011-01-25 19:00:02 E #5688 SessMgr [initializeScript]->

                2011-01-25 19:00:02 E #5688 creposi [setNextRepositoryToUse]->

                2011-01-25 19:00:02 E #5688 creposi [Candidate ePO_EPOSERVER: testing]->

                2011-01-25 19:00:02 E #5688 creposi [downloadFile,SiteStat.xml,C:\WINDOWS\TEMP]->

                2011-01-25 19:00:02 E #5688 imsite [downloadFile,SiteStat.xml,,C:\WINDOWS\TEMP,1]->

                2011-01-25 19:00:02 E #5688 imsite   NaInet library returned code == -88

                2011-01-25 19:00:02 E #5688 imsite Error trace:

                2011-01-25 19:00:02 E #5688 Thread [Main thread]->

                2011-01-25 19:00:02 E #5688 SessMgr [initializeScript]->

                2011-01-25 19:00:02 E #5688 creposi [setNextRepositoryToUse]->

                2011-01-25 19:00:02 E #5688 creposi [Candidate ePO_EPOSERVER: testing]->

                2011-01-25 19:00:02 E #5688 creposi [downloadFile,SiteStat.xml,C:\WINDOWS\TEMP]->

                2011-01-25 19:00:02 E #5688 imsite [downloadFile,SiteStat.xml,,C:\WINDOWS\TEMP,1]->

                2011-01-25 19:00:02 E #5688 imsite   NaInet library returned code == -88

                2011-01-25 19:00:02 E #5688 imsite Error trace:

                2011-01-25 19:00:02 E #5688 Thread [Main thread]->

                2011-01-25 19:00:02 E #5688 SessMgr [initializeScript]->

                2011-01-25 19:00:02 E #5688 creposi [setNextRepositoryToUse]->

                2011-01-25 19:00:02 E #5688 creposi [Candidate ePO_EPOSERVER: testing]->

                2011-01-25 19:00:02 E #5688 creposi [downloadFile,SiteStat.xml,C:\WINDOWS\TEMP]->

                2011-01-25 19:00:02 E #5688 imsite [downloadFile,SiteStat.xml,,C:\WINDOWS\TEMP,1]->

                2011-01-25 19:00:02 E #5688 imsite   The naInet library returned an error. [Parent error: NaInet library returned code == -88]

                2011-01-25 19:00:02 I #5688 ScrptMain McAfee Update Engine is exiting with return code: 1

                2011-01-25 19:00:02 I #5688 naInet HTTP Session closed

                2011-01-25 19:00:02 I #5688 SessMgr Unable to find any valid repository

                2011-01-25 19:00:02 I #5688 MueEep Invoking events withEventId " 0" Severity " 0" Productid " EPOAGENT3000" Locale " 0409" UpdateType " N/A" UpdateError " 26" New Version " N/A" Date Time " N/A" Script Id" 6904"

                2011-01-25 19:00:02 I #5688 MueEep Deinitializing entry execution point

                2011-01-25 19:00:02 I #5688 MueEep Deinitializing container

                2011-01-25 19:00:02 I #5688 ipcchannel Closing IPC connection

                2011-01-25 19:00:02 I #5688 MueEep Deleting container

                2011-01-25 19:00:02 I #5688 Thread Exit program

                 

                 

                Message was edited by: kire98 on 2/1/11 10:32:10 AM GMT-05:00
                • 5. Re: EPO Update Task Being Missed?

                  Ill appolgize for the above formatting.  LOL  Not sure what happened during the copy\paste.

                  • 6. Re: EPO Update Task Being Missed?
                    thurmanw1

                    Kire98, we were experiencing the same thing except we were seeing "NaInet library returned code == -10" instead of "-88" in the McScript.log.  It turns out that on the affected machines, the folder "C:\WINDOWS\TEMP" didn't exist.  Creating this folder immediately fixed our problem.

                     

                    See KB65607 for an explanation.