8 Replies Latest reply: Feb 14, 2013 2:20 PM by mcafeeuser9999 RSS

    errors when updating 8.8

    tonyharding

      hi we are using 8.8 and epo 4.5 and the new agent 4.5 - when we look in the clients logs we are getting this error

       

      "Updates were not applied because the detection scripts were not found in the Current branch: VIRUSCAN8800"

       

       

      does anyone know what causes this ?

       

      regards

       

      Tony

        • 1. Re: errors when updating 8.8
          PhilR

          Are the latest Agent and VirusScan 8.8 extensions checked into ePO?

           

          Are you installing from the Current Branch, or Evaluation?

           

           

          Message was edited by: PhilR on 25/01/11 08:32:31 CST
          • 2. Re: errors when updating 8.8
            tonyharding

            hi phil

             

            thanks - you hit the nail right on its head - yeah its in evaluation - many thanks - doh silly me

             

            Tony

            • 3. Re: errors when updating 8.8
              msimard

              Sorry to reply to such an old thread, but i got the same problem with a 4.6.2935 agent and vse 8.8..975.

               

              It happend for workstation that are updating dat from the evaluation branch ( for pilot test ). Now im sure i got the right extension in epo. Is there a i should know about not being able to update from evaluation ? ( with that particular version on epo 4.6.4 )

               

              thanks

              • 4. Re: errors when updating 8.8
                twenden

                This also happened to me when testing the 4.6.0.2935 agent and VSE 8.8 package with Patch 2.  We have put the latest 4.6 agent on hold until McAfee fixes an unrelated bug.

                • 5. Re: errors when updating 8.8
                  msimard

                  I opened a ticket with support but no reponse yet. Is this bug was confirm by support ?

                  • 6. Re: errors when updating 8.8
                    mcafeeuser9999

                    Have you got an answer from McAfee on this?

                    • 7. Re: errors when updating 8.8
                      msimard

                      Unfortunatly no.

                      • 8. Re: errors when updating 8.8
                        mcafeeuser9999

                        I just tried something and it seems to work. My products versioning in my environnment is different than yours.

                         

                        EPO: 4.5.0 service pack 6

                        VSE 8.7 patch 4 is in use

                         

                        Goal: Test 8.7 patch 5 upgrade on selected systems.

                         

                         

                        After doin has you did for the small test group I found the followin error in my logs:

                                  "Updates were not applied because the detection scripts were not found in the Current branch"

                         

                         

                        In my case, my EVAL BRANCH had only 2 packages in it.

                         

                              - VSE8.7Pathch5 (full repack)  --- This was checked in to test the FULL REDEPLOY of the latest version

                             - The stand-alone patch 5 for VSE 8.7 --- This is to UPGRADE our current production units that are on VSE 8.7 patch 4


                         

                        I believe I was missing these packages in my EVAL BRANCH:

                         

                        - DAT

                        - ENGINE

                        - Buffer Overflow DAT for VirusScan Enterprise

                         

                        I copied the 3 later packages by going into the

                        Master Repository, Change branch> .... and selected COPY to Evaluation.

                         

                         

                        Re-ran the Task on the TEST HOST... so far it looks like it's working! Now I wonder if that is the offical McAfee way to go.

                         


                         


                         

                        Message was edited by: mcafeeuser9999 on 2/14/13 2:20:20 PM CST