This software drives me insane. The Web interface is absolutely frickin hideous in comparison with the old-style fat client version of the ePO console in 3.6. I finally upgraded to v 4 last year after having no choice - and even now, six months later, I'm finding it unwieldy, difficult to use, slow and buggy. Seemingly once a week i come across an element of the design that makes no sense, or clearly doesn't work int he way it was intended to.
This week's frustration is the inability to set a default dashboard that is generated every time you log on. We use a single account in our organisation - and a single dashboard, so I don't need to do anything complicated, just ensure that every time someone opens the EPO WebUI and logs in using that account, they get our dashboard (which shows top detections, repository status, the system search dialog, DAT adoption, compliance summary and malware detection history).
Yet every time anyone logs on they get a nasty blank grey screen saying 'unable to display this dashboard'.
To get our dash to display, they have to 'do something' in EPO (and this appears to be pretty much anything - e.g. clicking one of the menu items in the top then going back to dashboards, or clicking 'Options' and selecting one of the options (for instance 'Edit Dashboard Preferences') and cancelling it. Doing anything that involves moving from one element of the UI to another then back again causes our dashboard to be displayed correctly. Annoyingly, it DOESN'T work by clicking the 'refresh' icon.
I've gone through the dashboard settings and ensured that the only dashboard under 'Public Dashboards' is our dashboard, clicked on the 'Make Active' button in the bottom right hand corner when editing and set it as the default dashboard to use for new users (under 'Configuration'). The dashboard itself works perfectly well - it's just crummy UI design, or - if there is a setting somewhere that I'm not aware of - crummy documentation. Has anyone else encountered this? It sounds like a trivil thing - but it isn't - when you have someone in management who wants to view a report and you have to continually tell them to do something that makes no sense to get it to work for them they inevitably start asking questions. Questions that I don't want to have to waste my time explaining!