2 Replies Latest reply on Jan 25, 2011 2:55 AM by rrrobbo

    On demand scan slowing PC out of the blue

      We have had an on demand scan running for months now on many PCs. It just does processes, registry and memory with 20% set as CPU usage. No reports of any problems. Takes about 6 minutes. Until last week, I have now had 3 reports of the scan slowing the computer significantly. Taking out the processes option does not help. I see nothing untoward in the logs and nothing has changed as far as I am aware. I am testing agent patch 2 to see if that helps, but has anyone else come across this recently ?

        • 1. Re: On demand scan slowing PC out of the blue
          tonyb99

          Can you post an example scan log where its a taken a while eg.

           

          11/01/2011    10:49:46        Engine version                          =    5400.1158

          11/01/2011    10:49:46        AntiVirus   DAT version                 =    6222.0

          11/01/2011    10:49:46        Number of detection signatures in EXTRA.DAT =    None

          11/01/2011    10:49:46        Names of detection signatures in EXTRA.DAT  =    None

          11/01/2011    10:49:36    Scan Started    JV069663\mailroom    On-Demand Scan

          11/01/2011    10:49:46    Scan Summary    JV069663\mailroom    Scan Summary

          11/01/2011    10:49:46    Scan Summary    JV069663\mailroom    Processes scanned    : 0

          11/01/2011    10:49:46    Scan Summary    JV069663\mailroom    Processes detected   : 0

          11/01/2011    10:49:46    Scan Summary    JV069663\mailroom    Processes cleaned    : 0

          11/01/2011    10:49:46    Scan Summary    JV069663\mailroom    Boot sectors scanned : 1

          11/01/2011    10:49:46    Scan Summary    JV069663\mailroom    Boot sectors detected: 0

          11/01/2011    10:49:46    Scan Summary    JV069663\mailroom    Boot sectors cleaned : 0

          11/01/2011    10:49:46    Scan Summary    JV069663\mailroom    Files scanned        : 9

          11/01/2011    10:49:46    Scan Summary    JV069663\mailroom    Files with detections: 0

          11/01/2011    10:49:46    Scan Summary    JV069663\mailroom    File detections      : 0

          11/01/2011    10:49:46    Scan Summary    JV069663\mailroom    Files cleaned        : 0

          11/01/2011    10:49:46    Scan Summary    JV069663\mailroom    Files deleted        : 0

          11/01/2011    10:49:46    Scan Summary    JV069663\mailroom    Files not scanned    : 0

          11/01/2011    10:49:46    Scan Summary    JV069663\mailroom    Scan Summary (Registry Scanning)

          11/01/2011    10:49:46    Scan Summary    JV069663\mailroom    Keys scanned         : 0

          11/01/2011    10:49:46    Scan Summary    JV069663\mailroom    Keys detected        : 0

          11/01/2011    10:49:46    Scan Summary    JV069663\mailroom    Keys cleaned         : 0

          11/01/2011    10:49:46    Scan Summary    JV069663\mailroom    Keys deleted         : 0

          11/01/2011    10:49:46    Scan Summary    JV069663\mailroom    Scan Summary (Cookie Scanning)

          11/01/2011    10:49:46    Scan Summary    JV069663\mailroom    Cookies scanned      : 0

          11/01/2011    10:49:46    Scan Summary    JV069663\mailroom    Cookies detected     : 0

          11/01/2011    10:49:46    Scan Summary    JV069663\mailroom    Cookies cleaned      : 0

          11/01/2011    10:49:46    Scan Summary    JV069663\mailroom    Cookies deleted      : 0

          11/01/2011    10:49:46    Scan Summary    JV069663\mailroom    Run time             : 0:00:10

          11/01/2011    10:49:46    Scan Complete    JV069663\mailroom    On-Demand Scan

          • 2. Re: On demand scan slowing PC out of the blue

            See below. We were also including 'running processes', but I took that out to see if it worked (although I see it still says it scanned 4...). It did not help. I am getting reports back that it is better with the new Patch 2 applied. Not sure this will help much....

             

            2011-01-24    10:32:24        Engine version                          =    5400.1158
            2011-01-24    10:32:24        AntiVirus   DAT version                 =    6232.0
            2011-01-24    10:32:24        Number of detection signatures in EXTRA.DAT =    None
            2011-01-24    10:32:24        Names of detection signatures in EXTRA.DAT  =    None
            2011-01-24    10:32:05    Scan Started    SEXP-INI\SYSTEM    (managed) Daily quick scan (PC Only)
            2011-01-24    10:32:05    Scan Settings    SEXP-INI\SYSTEM    Scan Settings
            2011-01-24    10:32:05    Scan Settings    SEXP-INI\SYSTEM    Scan Archives     : Disabled
            2011-01-24    10:32:05    Scan Settings    SEXP-INI\SYSTEM    Scan Mime         : Disabled
            2011-01-24    10:32:05    Scan Settings    SEXP-INI\SYSTEM    Macro Heuristics  : Enabled
            2011-01-24    10:32:05    Scan Settings    SEXP-INI\SYSTEM    Program Heuristics: Enabled
            2011-01-24    10:32:05    Scan Settings    SEXP-INI\SYSTEM    Primary Action    : Clean
            2011-01-24    10:32:05    Scan Settings    SEXP-INI\SYSTEM    Secondary Action  : Delete Files
            2011-01-24    10:32:05    Scan Settings    SEXP-INI\SYSTEM    Apply Unwanted Program Policy : Enabled
            2011-01-24    10:32:05    Scan Settings    SEXP-INI\SYSTEM    Primary Unwanted Program Action : Clean
            2011-01-24    10:32:05    Scan Settings    SEXP-INI\SYSTEM    Secondary Unwanted Program Action : Delete Files
            2011-01-24    10:32:05    Scan Settings    SEXP-INI\SYSTEM    Extension Option  : Scan All
            2011-01-24    10:32:05    Scan Settings    SEXP-INI\SYSTEM    Scan Sub Folders  : Enabled
            2011-01-24    10:32:05    Scan Settings    SEXP-INI\SYSTEM    Scan Boot Sectors : Enabled
            2011-01-24    10:32:05    Scan Settings    SEXP-INI\SYSTEM    Scan Offline Files: Disabled
            2011-01-24    10:32:05    Scan Settings    SEXP-INI\SYSTEM    Exclusions
            2011-01-24    10:32:05    Scan Settings    SEXP-INI\SYSTEM    Scan Items
            2011-01-24    10:32:05    Scan Settings    SEXP-INI\SYSTEM        Memory for rootkits
            2011-01-24    10:32:05    Scan Settings    SEXP-INI\SYSTEM        Registry
            2011-01-24    10:37:23    Scan Summary    SEXP-INI\SYSTEM    Scan Summary
            2011-01-24    10:37:23    Scan Summary    SEXP-INI\SYSTEM    Processes scanned    : 4
            2011-01-24    10:37:23    Scan Summary    SEXP-INI\SYSTEM    Processes detected   : 0
            2011-01-24    10:37:23    Scan Summary    SEXP-INI\SYSTEM    Processes cleaned    : 0
            2011-01-24    10:37:23    Scan Summary    SEXP-INI\SYSTEM    Boot sectors scanned : 0
            2011-01-24    10:37:23    Scan Summary    SEXP-INI\SYSTEM    Boot sectors detected: 0
            2011-01-24    10:37:23    Scan Summary    SEXP-INI\SYSTEM    Boot sectors cleaned : 0
            2011-01-24    10:37:23    Scan Summary    SEXP-INI\SYSTEM    Files scanned        : 0
            2011-01-24    10:37:23    Scan Summary    SEXP-INI\SYSTEM    Files with detections: 0
            2011-01-24    10:37:23    Scan Summary    SEXP-INI\SYSTEM    File detections      : 0
            2011-01-24    10:37:23    Scan Summary    SEXP-INI\SYSTEM    Files cleaned        : 0
            2011-01-24    10:37:23    Scan Summary    SEXP-INI\SYSTEM    Files deleted        : 0
            2011-01-24    10:37:23    Scan Summary    SEXP-INI\SYSTEM    Files not scanned    : 0
            2011-01-24    10:37:23    Scan Summary    SEXP-INI\SYSTEM    Scan Summary (Registry Scanning)
            2011-01-24    10:37:23    Scan Summary    SEXP-INI\SYSTEM    Keys scanned         : 60969
            2011-01-24    10:37:23    Scan Summary    SEXP-INI\SYSTEM    Keys detected        : 0
            2011-01-24    10:37:23    Scan Summary    SEXP-INI\SYSTEM    Keys cleaned         : 0
            2011-01-24    10:37:23    Scan Summary    SEXP-INI\SYSTEM    Keys deleted         : 0
            2011-01-24    10:37:23    Scan Summary    SEXP-INI\SYSTEM    Scan Summary (Cookie Scanning)
            2011-01-24    10:37:23    Scan Summary    SEXP-INI\SYSTEM    Cookies scanned      : 0
            2011-01-24    10:37:23    Scan Summary    SEXP-INI\SYSTEM    Cookies detected     : 0
            2011-01-24    10:37:23    Scan Summary    SEXP-INI\SYSTEM    Cookies cleaned      : 0
            2011-01-24    10:37:23    Scan Summary    SEXP-INI\SYSTEM    Cookies deleted      : 0
            2011-01-24    10:37:23    Scan Summary    SEXP-INI\SYSTEM    Run time             : 0:05:18
            2011-01-24    10:37:23    Scan Complete    SEXP-INI\SYSTEM    (managed) Daily quick scan (PC Only)