I would like to know some information before we proceed further.
- Type of your Operating system (Ex :windows Xp,Windows Vista ,Windows 7).
- Have you done any haradware changes most recently (EX :System restore ,Reformate,.....etc).
- Are you getting any Malware or trojan alert.
I am running Windows XP, and no new hardware changes have been made to the PC. I am not getting any Malware or Trojan alerts.
Please follow the steps below and retry the installation;
Open Internet explorer - Click on Tools - Then Click windows update - Install the important Updates from Windows (If any)
Click on start - Click Run - type - appwiz.cpl , (now you will be in the installed programs list). Make sure that you are not running any other security software in the computer that might interrupt the installation. Make use of this document to find out different security applications.
Run the McAfee removal tool from here and restart the computer. - This will help us remove McAfee traces from the machine
After its restarted, run the Mcprenstall tool from here and retry installation .
I will try that later on this week, when I can get back to the computer. Thanks for the reply.
Well, I finally was able to get the Virus security system installed. The Windows updates were current, and I went ahead and ran the McAfee removal tool that you sent in your email link. I rebooted and still had the same problem. After the 5th try, the software finally took from the online connection. Don't know why, but it worked.
Thanks for your help, but I don't know if this is a useful link for future help for others.