There is a document in the Artemis Discussion forum which outlines what to do in the case of a suspected false positive. You seem to have read it, because you've created the thread and supplied the required information.
Step 3 in that document says :
3) If you are able to, please submit a sample of the file (zipped with a password of infected) to either firstname.lastname@example.org (with the word FALSE in the subject line) or to webimmune and include the analysis ID you receive in the discussion thread you previously created.
Step 3 is not always necessary, but what's most important is providing the full detection name.
We will then investigate the detection and respond back as appropriate.
For a suspected Artemis false positive, that is the recommended course of action.
If you come across references to Platinum (for example, Platinum Portal), that refers to a Corporate Customer package. If you are a Home/Home Office user you'll be using the ServicePortal.
thanks for your replies
I've just done the third step you mentioned.
My analysis ID is 6472556.
the analysis seems to be:
"The file received is infected and can be detected and removed with our current DAT
files and engine. It is recommended that you update your DAT and engine files and scan
your computer again.
If you are not seeing this with the product you are using, please speak with technical
support so that they can help you determine the cause of this discrepancy."
the thing is, I KNOW FOR SURE the file is NOT infected. I've used this software for years. Many antivirus had issues with it but I was always able to bypass it.
I think that if you email them again asking for a review, or just saying false review,
They will look at it again.