how did you install the manager on their machines? Perhaps you just forgot to install the EEPC component (and only installed EEM itself?)
When you say EEPC component, you mean the encryption client (IE the PC's are encrypted) then yes. Or are you referring to something else i've overlooked?
yes - something else.
You need to install the EEPC management components on top of the basic Manager - depending on what products you want to manage. If you don't then you will only be able to manage users.
This is in the release notes for EEM:
The Endpoint Encryption Manager is now a separate build from the products it manages. This action was taken to allow Endpoint Encryption Manager and other products to have their own release schedules.
Moving forward these builds will be maintained, updated, installed/upgraded and potentially released separately. Administrators will need to install the Endpoint Encryption Manager first, followed by the product(s) they wish to use. The overall functionality of the products remains the same but their install/upgrade procedure can and may vary.
The Endpoint Encryption Manager can be upgraded independently from the products it manages.
Ahh yes, I'm getting mixed up between the software names.
If you mean SetupEEPC.exe then yes, i've just run it on a PC to check.
Are there modules to check to make sure its correct. They are running Windows 7 and i'm running xp.
nothing unusual - just makes sure they have installed both EEM and SetupEEPC. Then you should see the devices tab. You might need to run them "as administrator" in W7 though as the EEPC module edits the EEM ini files.
When is an admin not an admin... When you run windows Vista or 7... Sigh... I kept wondering why it was working on mine...
Thanks for the reminder.
I also see this. On some machines I install the console and the tab that shows the machine groups and names doesnt show up. Just the user ID's and the tab that shows deleted machines, servers etc.