A client within our company is trying to send an email to an HP web-enabled printer while working at home.
This is a feature of newer HP printers. HP provides an email gateway and a custom address for each registered printer.
The problem I am encountering is that a "test mail" command to the HP E-PRINT SMTP gateway is failing with the error: 5.7.1 Command rejected.
Any suggestions on how to troubleshoot this issue? I have not yet found the proper HP support channel for "postmaster" support.
There is a mention of this error within the HP user self-support forums but no real solutions. One person had success by deleting/removing the SPF record (not Ironmail specific).
Sample test command:
[McAfee]: test mail 126.96.36.199 email@example.com firstname.lastname@example.org [this is concealed for posting]
01182011 09:14:29:Reply: '220 hpeprint.com ESMTP Postfix'
01182011 09:14:29:Reply: '250 hpeprint.com'
01182011 09:14:29:Sending: MAIL FROM:<email@example.com>
01182011 09:14:29:Reply: '250 2.1.0 Ok'
01182011 09:14:29:Sending: RCPT TO:<firstname.lastname@example.org>
01182011 09:14:29:Reply: '250 2.1.5 Ok'
01182011 09:14:29:Sending: DATA
01182011 09:14:29:Reply: '354 End data with <CR><LF>.<CR><LF>'
01182011 09:14:29:Reply: '550 5.7.1 Command rejected'
01182011 09:14:29:Sending: RSET
01182011 09:14:30:Reply: '250 2.0.0 Ok'
Failed: e-mail transaction is incomplete. (550, '5.7.1 Command rejected')
01182011 09:14:30:Sending: QUIT
01182011 09:14:30:Reply: '221 2.0.0 Bye'
[McAfee]: test dns mx 188.8.131.52 hpeprint.com
preference = 10, mail exchanger = email-lb-cpg.austin.hp.com
[McAfee]: test dns forward 184.108.40.206 email-lb-cpg.austin.hp.com
You might want to call into support for this one. The conversation appears to be valid, but it looks like its refusing the data command.
Since it is a printer though, it could be expecting a specifc comand in the data portion of the email.