1 does it place the file in quarantine area if so highlight it and send it to Mcafee. That stirs them up to check it manually. (go to navigation and Quarantine and trusted items tab)
2.http://vil.nai.com/vil/submit-sample.aspx That does work when you get a reply (automatic) reply asking for a manual check and why.
I am not sure what file was detected as trojan, a message pops out and says a trojan was detected and was deleted automatically. I have no quarantined items in my Macafee to check what particular file was detected as trojan.
Now this starts to be complicated.
This issue so it apperas is common read
The anti cheat feature fires up the virus scanner.
i attached the file that was automatically removed by AV.
Did you password it and send it to Mcafee? The file you attached is renamed and not an exe /dll file better to send to Mcafee as I mentioned.
Ok did you send it to mcafee from the quarantined area. Ie navigation then quarantined and trusted items etc?
If cannot disable real time scanning download and zip up file as instructed and email it to Virus_research@mcafee.com.
Reply to their return email saying you want a manual check.
Moving this out of Home & Home Office Help into Security Awareness.
The screenshot of the McAfee message makes it look as if this might be an Artemis question, so I've put the thread into Artemis Discussion.
This document on reporting possible Artemis false positives might be useful.
Tried to do the steps above but to no avail. I already sent an email to virus research but got a reply they cannot extract the file.I followed all the direction precisely on their email but still keeps on getting the same reply. I think that virus research is a joke.. I'm so frustrated that I cannot play the game and planning to remove the McAfee software.
If anyone can help me that would be much appreciated I already post a screenshot of the file from this thread I started (https://community.mcafee.com/thread/32063).
If someone kind enough to try sending it to virus research would be greatly appreciated and thanks to Peacekeeper for the reply. Hope someone can help us with our issue.