I have a couple of questions anbot McAfee Virtual technician .
I can install mcafee virtual technician and it updates fine , but on running it,
it scans my pc and then the results say that mcafee virtual technician can not find any
mcafee product on my pc . I have uninstalled MVT and reinstalled it several times, with the same
pc scan results.
I have also called mcafee phone support and the tech was able to remote access my pc, and after poking around on my pc for over an hour,
was not able to correct the problem or find out why either.
My questions are,
Will mcafee virtual techinican work on Windows 7 Pro 64 bit system ?
Is their a 64 bit specific download of mcafee virtual techinican to Windows 7 64 bit ? If so where can I locate it for install ?.
My PC OS is Windows 7 Pro 64 Bit
Browser is Internet Explorer 8 ( default settings)
all windows updates current
McAfee Internet Security 2010 ( current version )
No other security software installed on my pc .
I have uninstalled & re installed my mcafee internet security & MVT twice,
using the mcafee removal and cleaup tool .
I also have uninstalled windows 7 once and formated my disk, and reinstall a clean
OS of windows 7 Pro 64 Bit , and even on a clean install have reinstalled mcafee internet security ,
when installing mcafee virtual techinican ......it failed to find my mcafee product.
Any Help or advice ?
Thank you .
Please provide us the following information,
McAfee security package : Total protection/Internet security/Antivirus plus
Click on About and let know : Aff id (found below security center)
How was McAfee installed : through a cd/ from online account ?
A screen shot of MVT reporting : No McAfee product found.
McAfee Online Community Moderator
Also please attach, %appdata%\McAfee\Supportability\MVTLogs\Results\result.xml
My Mcafee software is
McAfee Security Center
Mcafee Virus Scan
Dat version 6228.0000
McAfee Personal Firewall
Installed from my McAfee online account using The McAfee Download Manager Self Extractor .
I ran install as administrator on both the download manager and for install of MVT .
Thanks for posting details.
MVT do not support Affid 773 yet. However, it does not mean that you do not have McAfee products installed.
This particular message (attached screenshot) is shown when MVT finds products with unsupported Affid's.
Thank you for your help .
I wonder when McAfee will fix this so that it is supported ? .....Seems to me that McAfee should have checked compatability when they
released version 6 last November ...... I also wonder why the McAfee tech support person did not know that it was not supported, when
he was working on this problem ......
Thank you again for the assist .
Message was edited by: BobH44 on 1/17/11 3:42:15 PM CST
Just wanted to let you know that MVT now supports Facebook Affid 773.
Please rerun MVT and it should update itself and do a healthcheck of the McAfee product.