Please provide us with below information so as we could help you proceed further with the installation ;
What is the operating system installed in the computer ?
How is the computer conencted to internet ?
Did you previously have McAfee programs installed in the machine ?
Do you have any other security software installed ?
McAfee Online Community Moderator
Connected by an ethernet cable
The laptop came with McAfee 4 years ago but i never updated it.
There is personal internet 2011 running..
The computer has a lot of viruses on it
The viruses is most likely the problem, do you have Malwarebytes?
No i don't... i think the McAfee would clear it once downloaded.
Do i have to pay for malwarebytes???
Malwarebytes is a free program (can be paid for, though) and you can get it from www.malwarebytes.org
Good Luck, post back if you still need help, and/or if it works.
Would re-formating my laptop and then installing the McAfee work do you think???
It seems my laptop is riddled with various viruses. Would re-formating get
rid of the viruses???
Possibly, but Malwarebytes would get rid of the problems without having to lose the information on your laptop.
Cool the malwarebytes has cleaned it all up.. But now when i try to
download the McAfee software its giving me error 12029 ??
The 12029 error refers to a generic network problem which has caused your download to disconnect or fail. Please disable proxy connections in your Internet Explorer and check for the issue.
Please follow the below steps to disable proxy settings.
1. Please open Internet Explorer and click Tools -> Internet options.
2. Please click on Connections tab.
3. Click LAN Settings… and a window named LAN Settings will open.
4. Please uncheck all options and click on Ok.
5. Please close Internet Explorer window.
Now please try to install McAfee and let me know the status.