2 Replies Latest reply on Jan 17, 2011 6:09 AM by ConorD62

    Ad-wear onestep.b! Keeps returning/won't remove.

      I have had the same problem as many on here, MacAfee being unable to delete or quarantine Adwear-onestep.b. I have also taken my Laptop to a computer shop, where they have twice removed it and it has returned twice. After receiving my virus-free laptop back from the shop, I ran a MacAfee scan whilst going on Firefox and facebook to find it have came back, Surely it can’t come back every time I go on the internet? The people who removed it used Malwearbytes to sucess... but it now doesn't detect Ad-wear one step???  I have restored my firewall setting to the original and have deleted my browsing History- as i believe that should stop it returning. Can anyone help me please; I can’t afford to keep on going to a computer shop and need to know how to stop it returning! (I am also no good with practical side of computers so I can’t remove it)   I have an acer laptop on Windows 7. Thanks, Jade  P.s. I have seen advice on going on the control pannel but mine doesn't appear to be the same as the one people are describing.

        • 1. Re: Ad-wear onestep.b! Keeps returning/won't remove.
          Peacekeeper

          I assume the steps you mention are these

          http://www.ehow.com/how_5125518_remove-adwareonestep.html

           

          You can also try

           

          Update your dat files and scan your PC with Virusscan in Safe Mode.

           

           

           

          To do this, tap F8 repeatedly while booting up. You'll get a boot screen with choices. Pick Safe Mode. Your PC will boot in a low resolution state as most processes won't be running. Go to "My Computer" (XP) or "Computer" (Vista), right-click the hard drive and select "Scan" from the drop-down menu. You'll see an extra taskbar icon which will show a progress report if you hover over it.

           

           

           

          If you think you have a virus infection on your PC do one or both of the following :

           

          - Run the free Mcafee Stinger program from http://vil.nai.com/vil/stinger/ -

           

          set it to Report Mode (in Preferences) and post the logs of anything it detects.

           

          - Join the McAfee Getsusp group at https://community.mcafee.com/groups/getsusp30-beta-feedback

           

          You will have to ask there for Getsusp, which is a Beta program and not yet on general release.

           

          Before you use Getsusp, you should go to this document

           

          https://community.mcafee.com/docs/DOC-1323

           

          and download the PDF file explaining what Getsusp is and how it works, and this document

           

          https://community.mcafee.com/docs/DOC-1761

           

          which downloads the installation guide PDF document.

           

           

           

          If you want a second opinion, or to be on the safe side, then you can do a scan with the free versions of these tools : If you have it ensure you update it.....

           

          Malwarebytes and SuperAntiSpyware

           

           

           

          If you already have Malwarebytes installed, the virus could be protecting itself against it. In that case, in order to get Malwarebytes running you'll need to rename the executable. Open the C:\Program Files\Malwarebytes Antimalware folder, then rename the "mbam.exe" file and double-click directly on the file to open the program. After updating the program, run a full system scan using Malwarebytes.

           

           

          Message was edited by: Peacekeeper on 17/01/11 7:52:33 PM
          • 2. Re: Ad-wear onestep.b! Keeps returning/won't remove.
            ConorD62

            Hi Jadelevi,


            I would suggest downloading Malwarebytes from www.malwarebytes.org (McAfee can't link apparently due to .org not being a website)


            It will try it's best to remove it, and it probably will remove.


            Good luck!


            EDIT: Didn't read the end of peacekeeper's post.. my bad. But if mbam.exe doesn't work, you could try iexplore.exe.

             

             

            Message was edited by: ConorD62 on 17/01/11 06:09:39 CST