1 Reply Latest reply on Jan 17, 2011 3:55 AM by Peacekeeper Branched from an earlier discussion.

    Trojans detected but no action taken, what to do?

      I have the same problem. I chatted with someone online. I even went to  log and delete the files under Quarantine. Nothing changed.

        • 1. Re: Trojans detected but no action taken, what to do?
          Peacekeeper

          Names of detections helpful?

          Try also

           

          Update your dat files and scan your PC with Virusscan in Safe Mode.

           

           

           

          To do this, tap F8 repeatedly while booting up. You'll get a boot screen with choices. Pick Safe Mode. Your PC will boot in a low resolution state as most processes won't be running. Go to "My Computer" (XP) or "Computer" (Vista), right-click the hard drive and select "Scan" from the drop-down menu. You'll see an extra taskbar icon which will show a progress report if you hover over it.

           

           

           

          If you think you have a virus infection on your PC do one or both of the following :

           

          - Run the free Mcafee Stinger program from http://vil.nai.com/vil/stinger/ -

           

          set it to Report Mode (in Preferences) and post the logs of anything it detects.

           

          - Join the McAfee Getsusp group at https://community.mcafee.com/groups/getsusp30-beta-feedback

           

          You will have to ask there for Getsusp, which is a Beta program and not yet on general release.

           

          Before you use Getsusp, you should go to this document

           

          https://community.mcafee.com/docs/DOC-1323

           

          and download the PDF file explaining what Getsusp is and how it works, and this document

           

          https://community.mcafee.com/docs/DOC-1761

           

          which downloads the installation guide PDF document.

           

           

           

          If you want a second opinion, or to be on the safe side, then you can do a scan with the free versions of these tools :

           

          Malwarebytes and SuperAntiSpyware

           

           

           

          If you already have Malwarebytes installed, the virus could be protecting itself against it. In that case, in order to get Malwarebytes running you'll need to rename the executable. Open the C:\Program Files\Malwarebytes Antimalware folder, then rename the "mbam.exe" file and double-click directly on the file to open the program. After updating the program, run a full system scan using Malwarebytes.