What is status it is showing on server ? (cleint version activated) ???
if it is showing 5.1.3 (ofcourse it would be showing 5.1.3 only).
I would try (only on test machine or after taking bakcup)
1. select the problematic machine > properties
2. Files Tab
3. Change the Safeboot Client files group from 5.1.3 to Safeboot Client files group 5.2.x (or McAfee Endpoint encryption file group 5.2.x)
4. Synch the machine...
5. it should unlod TRay icon... (see the sbclient log)
6. reboot machine (it should upgrade to latest version)
(I have not tested it but it should work in your case)
keep an Eye on logs at client machine when you .. sync...
also have ony copy before reboot.. to investigate more....
Why not to remove decryption and client completely (Boot protection - "Remove").
Confirm that there is no trace of EEPC on client PC.
Delete machine object for that PC.
Run new EEPC install set on the client PC.
Or, better yet, swap install sets for machine object, then perform sync. That would not perform lengthy decryption/encryption.
better yet, swap install sets for machine object, then perform sync. That would not perform lengthy decryption/encryption.
Select machine object, go to Files side menu.
Unselect older client file set, select newer client file set.
Perform Sync from client (or EEM, if IP is current).
You should be able to resolve this by running a full install package over the top of the missmatch machines - that should reset everything to the files in the install package?
Pushing the new client files did not work. The client did get them and updated but I am still having the same issue.
To the latest post...
How would you do a full installation? Isn't that done when the 5.2 msi is kicked off?
v5 is normally deployed via the eepc.exe built from EEM - are you deploying via EPO? If so the question is different and I'm not sure what the answer is - the whole reason EEPC5 didnt use MSI's is because of this kind of problem.
We do create the EEPC.exe from EEM, then our apps team slips it into an MSI for group policy to push out. We are not using EPO yet.