Skip navigation
McAfee Secure sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams
This discussion is archived
3739 Views 9 Replies Latest reply: Jan 25, 2011 5:22 PM by Aldrin RSS
Daria Newcomer 5 posts since
Jan 13, 2011
Currently Being Moderated

Jan 13, 2011 3:19 AM

McAfee Cleanup

Hi, I have got a problem with removing McAfee, I have downloaded clean up but it ran incomplete.

I have attached my log

 

thanks,

Daria

Attachments:
  • Peacekeeper Volunteer Moderator 21,384 posts since
    Nov 23, 2002
    Currently Being Moderated
    1. Jan 13, 2011 4:16 AM (in response to Daria)
    Re: McAfee Cleanup

    I would redownload MCPR and rerun it this after a reboot.

     

    Will point a tech to thread if above not work


    Tony
    Volunteer Moderator
    Mcafee Total Protection 7.0 beta, Windows 8 64bit
    No Unrequested PMs please
    Do you have an idea for improving McAfee products? Please share it in the new Ideas community space!  NOTE: You must register an account first.

  • Peacekeeper Volunteer Moderator 21,384 posts since
    Nov 23, 2002
    Currently Being Moderated
    3. Jan 25, 2011 2:25 PM (in response to Daria)
    Re: McAfee Cleanup

    This not the beta by chance? Will get a high level tech to look at your issue

     

     

    Message was edited by: Peacekeeper on 26/01/11 6:25:59 AM

    Tony
    Volunteer Moderator
    Mcafee Total Protection 7.0 beta, Windows 8 64bit
    No Unrequested PMs please
    Do you have an idea for improving McAfee products? Please share it in the new Ideas community space!  NOTE: You must register an account first.

  • Dinz Master 3,223 posts since
    Oct 13, 2009
    Currently Being Moderated
    5. Jan 25, 2011 7:41 AM (in response to Daria)
    Re: McAfee Cleanup

    Hi Daria,

    Could you please let me know the following information;;

     

    How is your computer connected to internet ? (dsl/wireless/cable)
    Do you encounter any issues while reinstall McAfee applications ?

     


    Dinesh
    Ex Community Admin
  • Newcomer 9 posts since
    Jan 25, 2011
    Currently Being Moderated
    8. Jan 25, 2011 2:51 PM (in response to Daria)
    Re: McAfee Cleanup

    Hi Daria,

     

    Greeting...

     

    I sugessest you to try these steps to check if it helps.

     

    Can you try deleteing the McAfee folders from below mentioned locations and try running MCPR again.

     

    IN Xp:

     

    C:\Program Files\McAfee

    C:\Program Files\common files\McAfee

    C:\Documents and setting\All users\application data\McAfee

     

    In Vista & Win 7

    C:\Program Files\McAfee

    C:\Program Files\common files\McAfee

    C:\program Data\ McAfee

    Note:

    the files may have been hidden so enable the hidden files and folders options from Tool> Folder Options> View

     

    Also please navigate to

    In XP:Start> All programs> Accessories>System tools> Scheduled Tasks and delete MCCleanUp if you have any.

    In Vista  it sold be named as task scheduler and delete MCCleanUp if you have any

     

     

     

    Run Mcpr once the restart the computer and run it again. let us know how it goes!!!!

     

    I believe cleanup incomplete happens because of some very older traces or permission issues in the Computer.

     

    Regards

    Idris

  • Champion 661 posts since
    Jul 9, 2007
    Currently Being Moderated
    9. Jan 25, 2011 5:22 PM (in response to Daria)
    Re: McAfee Cleanup

    Hello Daria,

    Sounds like there are some issues in Windows Installer, to resolve this issue please follow these steps:

    1. Log on to your computer as an administrator.
    2. Click Start, and then click Run.
    3. In the Open box, type cmd, and then click OK.
    4. At the command prompt, typemsiexec.exe /unregister, and then press ENTER.
    5. Type msiexec /regserver, and then press ENTER.
    6. Restart the computer and run MCPR again

    Try the above and let us know the status

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • Correct Answers - 5 points
  • Helpful Answers - 3 points