4 Replies Latest reply on Jan 24, 2011 4:27 PM by Peter M

    Mcafee Antivirus Plus Offline Update


      There are more than  100 pcs installed with Mcafee Antivirus Plus at my various offices . Internet Connection is activated through Proxy server. Everytime when I update the antivirus i need to start the Proxy and then its time taking process as sometimes connection is lost. Then I have to start from the begining.

      I would like to know whether I can update the Antivirus from the directory or I can provide the Proxy Server's details to Antivirus.

      Please try to answer this asap as I see its a big issue.


        • 1. Re: Mcafee Antivirus Plus Offline Update
          Peter M

          Home products have to be online to update directly as they poll at regular intervals for them, they can't be updated manually as can the Enterprise version (except by right-clicking the taskbar icon and selecting 'Check for Updates' but an Internet connection is needed of course) .


          On the product pages you will see that part of the System Requirements is an Internet Connection.



          Message was edited by: Ex_Brit on 13/01/11 7:34:30 EST AM
          • 2. Re: Mcafee Antivirus Plus Offline Update
            Peter M

            Sorry I forgot you asked about updating through proxy servers.   There is an online KB about this HERE.


            If that doesn't help & it probably wont then I suggest opening a case with Consumer Technical Support Chat, linked under 'Useful Links' at the top of this page & asking for immediate escalation.


            However, updating through a proxy has always been a thorny issue (i.e. not possible) for the Consumer products and therefore I have asked for help internally with this.



            Message was edited by: Ex_Brit on 13/01/11 7:57:13 EST AM
            • 3. Re: Mcafee Antivirus Plus Offline Update

              Thank you very much for your information but the problem still persists.

              • 4. Re: Mcafee Antivirus Plus Offline Update
                Peter M

                I finally got a response from the McAfee people.  Basically the home products weren't designed for this use and you should really be using the Enterprise or Small Business products when a proxy is involved.


                That said, if the proxy is NOT authenticated (i.e. non passworded) then McAfee should work OK as it adopts whatever Internet Explorer's settings are.


                If not try this:  http://download.mcafee.com/products/licensed/cust_support_patches/MSCPRXFIX.exe


                Contact Technical Support Chat for further assistance.   Link under Useful Links above.



                Message was edited by: Ex_Brit on 24/01/11 5:27:53 EST PM