1) Can you confirm if your Windows 2008 server is R2 (R2 is required)?
2) The default user is "Administrator". You should be able to login with
If you continue to have problems, you should open a Support Ticket:
For contact details:
- Go to: http://www.mcafee.com/us/about/contact/index.html
- Non-US customers - select your country from the list of Worldwide Offices.
Log in to the ServicePortal at: https://mysupport.mcafee.com:
- If you are a registered user, type your User Id and Password and click OK.
- If you are not a registered user, click New User and complete the required fields. Your password and login instructions will be emailed to you.