5 Replies Latest reply on Jan 13, 2011 3:16 PM by cg1

    Can't install MVT

      I am having a problem installing MVT.  I download it and when it goes to install I get this error message "the system cannot find the path specified".

        • 1. Re: Can't install MVT
          Raghavendra

          Hi,

           

          Go to Start - Run and type %temp%

          Please attach the log, mcinstallation.log

           

          Also let us know if you are saving the installer or running directly from temp location.

           

          thanks

          Raghavendra

          • 2. Re: Can't install MVT

            Log:

            01-13-2011 11:24:52        Information    CUtility, unable to read accept langugae key for IE browser

            01-13-2011 11:24:52        Information    5

            01-13-2011 11:24:55        Information    got language from server

            01-13-2011 11:24:55        Information    en-us

            01-13-2011 11:24:56        Information    got dlgxml url from server

            01-13-2011 11:24:56        Information    https://mvt.mcafee.com/mvt/2/strings/en-us/DlgStrings.xml

            01-13-2011 11:24:56        Information    Failed to connet to server https://mvt.mcafee.com/mvt/2/strings/en-us/DlgStrings.xml error code 404

            01-13-2011 11:25:01        Information    Closing Log Manager.

             

            I tried to download and run right from mcafee, but that didn't work so I downloaded and saved file to my computer.  When I open it to install it, that's when I get the error message.  FYI--I got the same message when I tried to download and run and it didn't work.

            • 3. Re: Can't install MVT
              Dinz

              Hi cg1,

               

              If you are using XP;

              Click Start - Click Run and then type cmd and click ok

              Type the following and press enter - ping download.mcafee.com (there s a space after the word ping)

               

               

              If you are using Vista/Win 7 :

              Click Start - Click Start search - and then type run

              In the open prompt , type cmd and click ok

              Type the following and press enter - ping download.mcafee.com (there s a space after the word ping)

               

               

              Please post back if you receive a valid reply from the site or any error codes

               

               

               

              Regards,

              Dinesh K

              McAfee Online Community Moderator

              • 4. Re: Can't install MVT
                Raghavendra

                The issue is fixed now. Please try it after 10 min and let us know the result.

                 

                Thanks

                Raghavendra

                • 5. Re: Can't install MVT

                  It's fixed and working the way it should.  Thankyou!