Try to chat with a tech via the technical support link in useful links tab above.
Can you elaborate re what MS programs do not work?
Also you have free telephone support for 1st 30 days you can try it as well
Australia English 24x7 24x7 1800 998 887
Guessing that is the number but worth a try
I have already spoken to them twice and its not fixed - this is not right I am really wanting a refund
It's difficult for us to provide help without any details.
What operating system and service pack are you using?
What programs have 'broken'? Did you refuse permission when Firewall popped the question about do you want these programs to have access?
Where were these files - the normal spot or had you moved them elsewhere?
Are you at a university behind a proxy firewall? How do you connect to the internet?
Of course you can get a refund through the Customer Service department as long as it's within 30 days of purchase.