5 Replies Latest reply on Jan 14, 2011 9:56 AM by Dinz

    problem with dat downloads

      Since I shut my computer off when I'm not on-line, I haven't been getting automatic updates. So I manually ask for the daily dat. Sometimes when they start to download I get the Word ERROR and the download stops.  I check the McAfee websiteand the dat file is shown as available.

       

      What is causing this? The latest dat error was dat 6223

       

       

      Message was edited by: hopeless1 on 1/11/11 6:49:45 PM GMT-05:00
        • 1. Re: problem with dat downloads

          McAfee programs are updated on daily basis, it’s always recommended to update them every day. Update error may occur if your Virus signature files are out of date, however you can make use of this KB Article: TS 100291. Hope it helps.

          • 2. Re: problem with dat downloads

            I update daily manually. Just recently getting the error occasionally ~ No Proxy, but an interesting link.

             

             

            Message was edited by: hopeless1 on 1/11/11 8:50:06 PM GMT-05:00
            • 3. Re: problem with dat downloads
              Dinz

              Hi,

               

              Could you please provide us with the following information;

               

              What is the operating system in the computer ?
              How is the system connected to internet - (dsl/wireless/cable)
              Do we have/ Did we previously have any other security software installed in the machine ?

               

               

              Regards,

              Dinesh K

              McAfee Online Community Moderator

              • 4. Re: problem with dat downloads

                Verizon Fios wireless (I have a router)

                No previous virus protection

                XP 3

                • 5. Re: problem with dat downloads
                  Dinz

                  Hi there,

                  Click on Start - Click on Run

                  In the open prompt type - drivers and press OK
                  Search and open the folder that says
                  etc
                  Right click on the file that says Hosts and select Open with

                  Use Notepad to Open with.

                   

                  Make sure that your host file looks like the one below , any additional entries below 127.0.0.0 could be removed and save the host file accordingly.

                  Host file1.JPG

                   

                  Then,

                  Click on Start - Click on Run

                  In the open prompt type - cmd and press OK

                  In the command prompt , please type ping download.mcafee.com (there is a space after the word ping)
                  Please report back if we receive  a valid eply from the site or any loop back address.

                   

                   

                  Please attach a screen shot of the error that you receive while updating , that woud help us drill this down further.

                   

                   

                   

                  Regards,

                  Dinesh K

                  McAfee Online Community Moderator