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4396 Views 2 Replies Latest reply: Jan 11, 2011 3:34 AM by Peacekeeper RSS
rick11 Newcomer 3 posts since
Jan 10, 2011
Currently Being Moderated

Jan 10, 2011 11:35 PM

Not able to Turn On virus protection in my mcafee antivirus

Hi All,

 

Frm yesterday night i m unable to turn on virus protection to my sys.In windows security centre i clicked in check box to turn on my virus protection though it is showing to turn it on again.even i m unable to scan my sys thru my mcafee antivirus plus which i m using...

 

PFA screen shot

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  • Peacekeeper Volunteer Moderator 21,347 posts since
    Nov 23, 2002

    Easy we do have other things on like our city and area surrounding is in flood at this moment.

     

    First

    1 Post operating system and ram size

    2. Remove mcafee full via http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507  use the MCPR tool and reboot

    3. Run http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

    4. Reinstall mcafee or as I see the parts you want to.

     

    This assume

    a. No other Antivirus installed and if you had 1 it was removed via its removal tool if possible.

    2. Assumes no active virus That we shall address if above does not work.

     

    If you think you are virused read

     

    If you think you have a virus infection on your PC do one or both of the following :

     

    - Run the free Mcafee Stinger program from http://vil.nai.com/vil/stinger/ -

     

    set it to Report Mode (in Preferences) and post the logs of anything it detects.

     

    - Join the McAfee Getsusp group at https://community.mcafee.com/groups/getsusp30-beta-feedback

     

    You will have to ask there for Getsusp, which is a Beta program and not yet on general release.

     

    Before you use Getsusp, you should go to this document

     

    https://community.mcafee.com/docs/DOC-1323

     

    and download the PDF file explaining what Getsusp is and how it works, and this document

     

    https://community.mcafee.com/docs/DOC-1761

     

    which downloads the installation guide PDF document.

     

     

     

    If you want a second opinion, or to be on the safe side, then you can do a scan with the free versions of these tools :

     

    Malwarebytes and SuperAntiSpyware

     

     

     

    If you already have Malwarebytes installed, the virus could be protecting itself against it. In that case, in order to get Malwarebytes running you'll need to rename the executable. Open the C:\Program Files\Malwarebytes Antimalware folder, then rename the "mbam.exe" file and double-click directly on the file to open the program. After updating the program, run a full system scan using Malwarebytes.

     

     

     

    Make sure both programs are updated to the latest versions before running them and let them clean anything they find. If they quarantine a file or fail to remove a file try to get a copy of it and send it to Mcafee using the virus submission path described here

    :

     

     

    Send the file to mcafee labs at http://vil.nai.com/vil/submit-sample.aspx

     

     

     

    Zip the file and password it with password infected.

     

     

     

    You will probably get an autoreply back saying it is infected; reply asking for it to be manually tested.

     

     

     

    Include in your first submission :-

     

    Submission Information
    Please provide the following information along with your sample. It will help us speed the sample review process:

     

     

     

    · A list of all files contained in the sample submission, including a brief description of where or how you found them

     

    · What symptoms cause you to suspect that the sample is malicious

     

    · Whether any security products find a virus (tell us the security vendor, its product name, the version number, and the virus name assigned to the sample)

     

    · Your McAfee product information (product name, engine, and DAT version

     

    · Any system details that may be relevant (operating system, service packs, etc.)


    Tony
    Volunteer Moderator
    Mcafee Total Protection 7.0 beta, Windows 8 64bit
    No Unrequested PMs please
    Do you have an idea for improving McAfee products? Please share it in the new Ideas community space!  NOTE: You must register an account first.

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