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5669 Views 7 Replies Latest reply: Jan 8, 2011 6:03 PM by Frustratedbroker RSS
Frustratedbroker Newcomer 4 posts since
Jan 7, 2011
Currently Being Moderated

Jan 7, 2011 5:59 PM

McAfee is blocking access to a website I need.  Please help!

Hi, it's been one of those weeks!  As a real estate broker, I need to be able to log in to a certain website for Real Estate forms.  McAfee blocks access to this thinking it is a trojan virus.  I know it's safe.  How do I disable McAfee for this particular website without compromising the security of my computer?  When I called the customer service line for the web software I'm trying to use, they gave me a list of exclusions that need to be added to McAfee. But McAfee customer service has been no help since I don't have a personal account - it's through the university where I take some classes.  Please, someone, help me unblock this website!

  • Peacekeeper Volunteer Moderator 21,336 posts since
    Nov 23, 2002

    PM me the web site and the steps they gave you. I will have a look.


    Tony
    Volunteer Moderator
    Mcafee Total Protection 7.0 beta, Windows 8 64bit
    No Unrequested PMs please
    Do you have an idea for improving McAfee products? Please share it in the new Ideas community space!  NOTE: You must register an account first.

  • Peacekeeper Volunteer Moderator 21,336 posts since
    Nov 23, 2002

    Asking as unsure

     

    1 thing in that Realfast2Go folder is there an executable file ie add this to the program connections area of mcafee firewall set access to full.

    Have another idea but asking first before suggesting


    Tony
    Volunteer Moderator
    Mcafee Total Protection 7.0 beta, Windows 8 64bit
    No Unrequested PMs please
    Do you have an idea for improving McAfee products? Please share it in the new Ideas community space!  NOTE: You must register an account first.

  • Peacekeeper Volunteer Moderator 21,336 posts since
    Nov 23, 2002

    My thought was

    Open windows explore and go to the folder Realfast2G

    Open the folder and note the name of the exe program that is run.

     

    Then open Mcafee security centre ie click on the shield bottom right corner of the screen.

    click on web and email protection and then firewall

     

    You will see a program permissions link open that and click on add.

     

    Click on add and browse to the folder and select the exe you found. Allow full access and save it

     

    This all assumes you have an exe in the folder.

     

    Other way is issue could be caused by site advisor thought it shows green

     

    APC - 2011.01.09 08.33 - 001.3d.jpg

    Click on the Down arrow and go to trusted sites and trust the sites they gave you

     

    If this does not help will have to ask 1 of our techs.

     

    By the way what is the trojan name?

     

     

    Message was edited by: Peacekeeper on 9/01/11 8:39:52 AM

     

     

    Message was edited by: Peacekeeper on 9/01/11 8:41:11 AM

    Tony
    Volunteer Moderator
    Mcafee Total Protection 7.0 beta, Windows 8 64bit
    No Unrequested PMs please
    Do you have an idea for improving McAfee products? Please share it in the new Ideas community space!  NOTE: You must register an account first.

  • Peacekeeper Volunteer Moderator 21,336 posts since
    Nov 23, 2002

    So is it actually blocking the site or is it saying that exe has a trojan in it? Does it qurantine the file in Quarantined and trusted items or does it delete the file?

     

    Did you try what was suggested?


    Tony
    Volunteer Moderator
    Mcafee Total Protection 7.0 beta, Windows 8 64bit
    No Unrequested PMs please
    Do you have an idea for improving McAfee products? Please share it in the new Ideas community space!  NOTE: You must register an account first.

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