This would even occur if your computer is infected with some kind of hidden malware infections, I would recommend you to Click on Useful Links on top of this page and contact our Technical Support team for further assistance.
Hey Aldrin, thanks for answering so quick. I did go to support and they uninstalled and I re-installed and
I'm back to real-scan turned off again. I will go back to support.
But thank you for your advise.
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Please click on Navigation - Click on About and let us know the version details of your Virus scan and DAT .
Also,check if you have any other security software or its remnants installed in control panel and in C:\program files & common files.
Check for windows updates and install and important updates if available.
Also, could you please let us know the following information;
1. If the issue happened after you installed McAfee or after an upgrade from your older version
2. If the issue happened after a system restore – Did you run MVT to check if it reports any errors.
Please run it from http://mvt.mcafee.com and post us your session id .
McAfee Online Community Moderator
I had a case ID 484570-618153603 Surya Laf helped clear up the real time scan.
Thanks for your info,
Great, good to know you got them fixed....
I have the same problem, I cannot get the Real Time Scan to stay on. I also cannot get the Firewall setting to change. I ran a scan with Malware software and it removed Magoo.exe. I ran the MVT and it did not find any products. My session Id was #30631076.
Please provide us with the below information so that we could help you proceed with this issue;
What is the operating system installed ?
Do you have an other security software installed in the mcahine ?
Did you recent perform any recent changes to your computer like system restore ?
Are you subscribed for McAfee programs through your ISP or did they come preinstalled along with your PC / purchased online
I am running Windows &, it was factory installed as part of the Dell laptop. I do not have a disk to attempt a reinstall. I have not installed any other virus software other than malware that found a couple of trojan programs.