3 Replies Latest reply on Feb 6, 2012 8:36 AM by greatscott

    Viruscan 8.7P4 client not updating

      Hello,

       

      I have  2000 clients with VS8.7Patch 4 manage by an EPO 4.5 server. I have 15 clients that failed to update.

      both Pushing definition frm epo server, or manual update from PC failed.

      Uninstall and reinstall Mcafee agent and virusScan has solved the problem on a few pc, but problem still occurs on others.

       

      I have this kind of logs :

       

      McScript_error.log :

       

      2010-12-28 06:48:10 E #3620 ScrptExe  [Executing section GetNewDATs]->
      2010-12-28 06:48:10 E #3620 ScrptExe  [CallIf]->
      2010-12-28 06:48:10 E #3620 ScrptExe  [Executing section DownLoadFullDats]->
      2010-12-28 06:48:10 E #3620 ScrptExe  [Call]->
      2010-12-28 06:48:10 E #3620 ScrptExe  [Executing section VerifyFile]->
      2010-12-28 06:48:10 E #3620 ScrptExe  [GetFiles]->
      2010-12-28 06:48:10 E #3620 creposi  [getFiles,Previous\VSCANDAT1000\DAT\0000,C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Previous\VSCANDAT1000\DAT\0000]->
      2010-12-28 06:48:10 E #3620 creposi  [downloadFile,avvdat-6208.zip,C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Previous\VSCANDAT1000\DAT\0000]->
      2010-12-28 06:48:10 E #3620 imsite  [downloadFile,avvdat-6208.zip,Previous\VSCANDAT1000\DAT\0000,C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Previous\VSCANDAT1000\DAT\0000,1]->
      2010-12-28 06:48:10 E #3620 imsite   The naInet library returned an error. [Parent error: NaInet library returned code == -10]
      2010-12-28 06:48:10 E #3620 ScrptUtl Error trace:
      2010-12-28 06:48:10 E #3620 Thread  [Main thread]->
      2010-12-28 06:48:10 E #3620 SessMgr  [SessionManager::runScript:C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\UpdateMain.McS]->
      2010-12-28 06:48:10 E #3620 ScrptExe  [Executing section ScriptMain]->
      2010-12-28 06:48:10 E #3620 ScrptExe  [CallIf]->

       

       

      or

       

      2011-01-06 14:13:59 E #4040 Thread  [Main thread]->
      2011-01-06 14:13:59 E #4040 SessMgr  [initializeScript]->
      2011-01-06 14:13:59 E #4040 creposi  [setNextRepositoryToUse]->
      2011-01-06 14:13:59 E #4040 creposi  [Candidate ePOSA_GREWPIMP046: testing]->
      2011-01-06 14:13:59 E #4040 creposi  [downloadFile,SiteStat.xml,C:\WINDOWS\TEMP]->
      2011-01-06 14:13:59 E #4040 imsite  [downloadFile,SiteStat.xml,,C:\WINDOWS\TEMP,1]->
      2011-01-06 14:13:59 E #4040 imsite   NaInet library returned code == -88
      2011-01-06 14:13:59 E #4040 imsite Error trace:
      2011-01-06 14:13:59 E #4040 Thread  [Main thread]->
      2011-01-06 14:13:59 E #4040 SessMgr  [initializeScript]->
      2011-01-06 14:13:59 E #4040 creposi  [setNextRepositoryToUse]->
      2011-01-06 14:13:59 E #4040 creposi  [Candidate ePOSA_GREWPIMP046: testing]->
      2011-01-06 14:13:59 E #4040 creposi  [downloadFile,SiteStat.xml,C:\WINDOWS\TEMP]->
      2011-01-06 14:13:59 E #4040 imsite  [downloadFile,SiteStat.xml,,C:\WINDOWS\TEMP,1]->
      2011-01-06 14:13:59 E #4040 imsite   The naInet library returned an error. [Parent error: NaInet library returned code == -88]
      2011-01-06 14:14:02 E #4040 ScrptExe Error trace:

       

      agent_machinename_error.log :

       

      2010-12-10 12:12:37 E #660 Logging addAgentInfoToLog GUID query error 2
      2010-12-10 12:12:41 E #3912 Logging addAgentInfoToLog GUID query error 2
      2010-12-10 12:47:31 E #3068 Sched <<--CSchedule::ModifyTask hr=0x8000001b : Task is not found
      2010-12-10 12:47:32 E #3068 Sched <<--CSchedule::ModifyTask hr=0x8000001b : Task is not found
      2010-12-10 12:47:32 E #3068 Sched <<--CSchedule::ModifyTask hr=0x8000001b : Task is not found
      2010-12-10 12:47:33 E #3068 Sched <<--CSchedule::ModifyTask hr=0x8000001b : Task is not found
      2010-12-10 12:47:33 E #3068 Sched <<--CSchedule::ModifyTask hr=0x8000001b : Task is not found
      2010-12-10 13:12:37 E #2000 Sched <<--CSchedule::ModifyTask hr=0x8000001b : Task is not found
      2010-12-10 13:12:37 E #2736 Sched <<--CSchedule::DeleteTask hr=0x8000001b : Task is not found
      2010-12-10 13:12:37 E #3576 Sched <<--CSchedule::GetTask hr=0x8000001b : Task is not found
      2010-12-10 13:12:38 E #3940 Sched <<--IsSWInstalled hr=-1011(0xfffffc0d)
      2010-12-10 13:13:10 E #3576 updater Error trace:
      2010-12-10 13:13:10 E #3576 updater  [set updater options,VIRUSCAN8700,0,0,SelectiveUpdateOptions,SelectiveClientUpdateList,VSCAN ENG*;VSCANCEU1000;VSCANDAT*;EXTRADAT1000;BOCVSE__1000;VIRUSCAN8700;]->
      2010-12-10 13:13:10 E #3576 updater   An update session is already running
      2010-12-10 13:13:27 E #1328 Logging drop 1 [\\.\mailslot\VSECMA-{89F85BC2-D499-4383-8226-D02E7366A95C}] file not found
      2010-12-10 13:18:30 E #3068 Sched <<--CSchedule::ModifyTask hr=0x8000001b : Task is not found
      2010-12-14 17:29:29 E #2044 Logging drop 0 [\\.\mailslot\{76889C92-A0C0-46e3-A4E1-1D6A5439B8DD}00000b30] file not found
      2010-12-14 17:29:29 E #2040 Logging drop 0 [\\.\mailslot\{76889C92-A0C0-46e3-A4E1-1D6A5439B8DD}00000b30] file not found
      2010-12-15 17:42:38 E #628 Logging drop 0 [\\.\mailslot\{76889C92-A0C0-46e3-A4E1-1D6A5439B8DD}000009a8] file not found
      2010-12-16 17:42:58 E #612 Logging drop 0 [\\.\mailslot\{76889C92-A0C0-46e3-A4E1-1D6A5439B8DD}00000de0] file not found
      2010-12-28 14:50:56 E #3512 ipcchannel Error trace:
      2010-12-28 14:50:56 E #3512 ipcchannel   Data not available for reading in 21600000 milliseconds
      2010-12-28 14:50:56 E #3512 ipcchannel Error trace:
      2010-12-28 14:50:56 E #3512 ipcchannel   Data receive failed
      2010-12-28 14:50:56 E #3512 Uec Error trace:
      2010-12-28 14:50:56 E #3512 Uec   Mue ipc client did not terminate gracefully
      2010-12-30 09:16:24 E #2984 ipcchannel Error trace:
      2010-12-30 09:16:24 E #2984 ipcchannel   Data not available for reading in 21600000 milliseconds
      2010-12-30 09:16:24 E #2984 ipcchannel Error trace:
      2010-12-30 09:16:24 E #2984 ipcchannel   Data receive failed
      2010-12-30 09:16:24 E #2984 Uec Error trace:
      2010-12-30 09:16:24 E #2984 Uec   Mue ipc client did not terminate gracefully
      2010-12-31 12:18:21 E #3744 Sched <<--CSchedule::DeleteTask hr=0x8000001b : Task is not found
      2010-12-31 12:23:23 E #3744 Sched <<--CSchedule::DeleteTask hr=0x8000001b : Task is not found
      2011-01-04 15:17:00 E #2896 ipcchannel Error trace:
      2011-01-04 15:17:00 E #2896 ipcchannel   Data not available for reading in 21600000 milliseconds
      2011-01-04 15:17:00 E #2896 ipcchannel Error trace:
      2011-01-04 15:17:00 E #2896 ipcchannel   Data receive failed

       

       

       

      If anyone hs a clue...don't know if the problem comes from VS or EPO (Agent GUID problem or what else ? )

       

      Thanks,

      Frederic.