if you can't fix it by restoring the SBR, you can always simply decrypt the drive and restore the MBR - there's no reason to loose the data.
Trying that returns: Exception E0050001 occured while trying to decrypt...
obvious, as something trounced the MBR to start with. You're going to have to decrypt the drive, it's too damaged to do it automatically.
I am facing the same issues when trying to access data via wintec or safetec. Continually get No Safeboot MBR is available to restore. What other methods are an option to access the data if you can not view via Wintec and the a43 file management utility after authenticating and authorizing. Laptop is a lenovo x201.
you need to talk to the people who were trained as part of the EEPC post-sales consultancy, they can help you understand all the various options.
I've never known WinTech fail to work though given a valid SDB and an intact disk information. If the disk info is broken, your only option really is a forced decrypt, which again, I've never known fail as long as the SDB was correct and the appropriate sector numbers were used.
The worst case scenario is a partially encrypted, disk info broken machine - then you have to work out the sector range by inspection. Not impossible, but annoying.
When you mention EEPC post-sales consultancy, do you mean the tech from McAfee or within my company? This is a high level CEX within our company and losing the data is not an option.
- Are there any known issues recovering from Lenovo x201 or other models?
- Where can I find the latest Wintech recovery cd and documentation?
- We are currently running EEPC 5.2.3
Thanks for your help in advance
some of your people would have been offered training when your company bought the product - they are the people to go to, but to answer your questions..
1. Nope - if EEPC works, WinTech/SafeTech are built on the same platform, so they will work as well.
2. Use the one you have (the same version as EEPC)
Well, it sounds like I am the guy who received the training from the McAfee consultant as I am the primary McAfee support in our company. We have been restoring and recovering issues with Safeboot not being found for the last few years. Normal procedure calls for a Safetec disk, .sdb recovery key, authenticate, authorize, and restore eepc mbr. This has worked 99.9 out of 100.
The internal tech I was working with is shipping me the disk, which I should receive tomorrow for further troubleshooting. I plan to perform our standard steps for recovery and also will attempt to mount the drive via wintec which has worked previously for saving data.
Any suggested next steps?
I don't think you ever said what the actual problem you were trying to fix is?