6 Replies Latest reply on Mar 15, 2013 10:58 AM by Dinz

    I can't update internet security and I don't know why

      The program says my computer is at risk.

       

      Everytime i try to upload it says:

      "Checking for updates"

      "Downloading updates"

       

      But then it just says that my computer is at risk.

       

      I can't understand why...please help!

      And sorry for the tittle, the program is new i just bought it.

        • 1. Re: I can't update internet security and I don't know why
          Dinz

          Hi nathaliecad,

          Please provide us with the below information, What is the operating system of the computer ?
          How is the computer connected to internet ? (dsl/wireless/cable)

          Do you have any other security software installed in the computer ?

          Do you receive any spyware/ virus alerts in the computer ?

           

          Please run McAfee virtual technician from http://mvt.mcfee.com  and check if it fixed all reported issue, and do post your session id here.

           

           

           

          Regards,

          Dinesh K

          McAfee Online Commuinty Moderator

          • 2. Re: I can't update internet security and I don't know why

            Hii,

             

            the computer is connected to internet by wireless, I don't have any other security software.

            I use windows 7.

             

            Everyday I get 2 messages from my computer asking me about virus protection, everything's on in mcafee.

             

            I tried to use virtual techinician but nothing changed :/

            • 3. Re: I can't update internet security and I don't know why
              Dinz

              Hi ,

               

              Please follow the below step , and let us know the status;

               

              Click on Start - Start search and type run and press enter

              In the open prompt type : drivers

              Locate and double click on the folder etc

              Right click on Host file and select Notepad to open with.

              Make sure that the last line of your host file says 127.0.0.1 and you may delete any other additional entry if found and save the host file accordingly

               

              Then,

               

              Click on Start - Start search and type cmd

              From the option , right click on cmd and select Run as administrator

              In the command prompt window type the following : ping download.mcafee.com (note : there is a space after the word ping)

              Check if you receive a valid reply from the site and not 127.0.0.1

               

              Please keep me posted on the outcome of the ping status so that we could proceed further with this.

               

               

              Regards,

              Dinesh K

              McAfee Online Community Moderator

               

              • 4. Re: I can't update internet security and I don't know why

                Everything's ok but nothing changed...