5 Replies Latest reply on Jan 1, 2011 11:53 AM by PrakashMcAfee

    McAfee didn't  Update

      Hi,

       

                     In my college we installed McAfee. Now the proxy settngs are changed.So if i ask McAfee to update it didn't. It says that no internet connection. I have Windows XP SP2 Professional edition.Please help me.....

        • 1. Re: McAfee didn't  Update

          Switch to using a direct-connection instead of trying the changed proxy

          SP3 should be installed to prevent pests>More Secure and Functional.

          Scan with Malwarebytes and SuperAntiSpyware.(both are free).

           

           

          on 12/31/11 11:00:53 PM EST

           

           

          on 1/1/11 11:01:59 AM EST
          • 2. Re: McAfee didn't  Update
            k3tg

            Any chance of updating to SP3 cause I do not believe they are supporting SP2 anymore

            • 3. Re: McAfee didn't  Update
              Peacekeeper

              Actually Tom they do

              Supported Operating Systems

               

              • Windows XP (32-bit) with Service Pack 2 (SP2) or higher
              • Windows Vista (32-bit and 64-bit)
              • Windows 7 (32-bit and 64-bit) View FAQ

               

              But I would not leave it at sp2. Changed proxy settings can be an indication of malware. Think about doing the following

               

               

              If you think you have a virus infection on your PC do one or both of the following :

               

              - Run the free Mcafee Stinger program from http://vil.nai.com/vil/stinger/ -

               

              set it to Report Mode (in Preferences) and post the logs of anything it detects.

               

              - Join the McAfee Getsusp group at https://community.mcafee.com/groups/getsusp30-beta-feedback

               

              You will have to ask there for Getsusp, which is a Beta program and not yet on general release.

               

              Before you use Getsusp, you should go to this document

               

              https://community.mcafee.com/docs/DOC-1323

               

              and download the PDF file explaining what Getsusp is and how it works, and this document

               

              https://community.mcafee.com/docs/DOC-1761

               

              which downloads the installation guide PDF document.

               

               

               

              If you want a second opinion, or to be on the safe side, then you can do a scan with the free versions of these tools :

               

              Malwarebytes and SuperAntiSpyware

               

               

               

              If you already have Malwarebytes installed, the virus could be protecting itself against it. In that case, in order to get Malwarebytes running you'll need to rename the executable. Open the C:\Program Files\Malwarebytes Antimalware folder, then rename the "mbam.exe" file and double-click directly on the file to open the program. After updating the program, run a full system scan using Malwarebytes.

               

               

               

              Make sure both programs are updated to the latest versions before running them and let them clean anything they find. If they quarantine a file or fail to remove a file try to get a copy of it and send it to Mcafee using the virus submission path described here :

               

               

              Message was edited by: Peacekeeper on 1/01/11 7:09:03 AM
              • 4. Re: McAfee didn't  Update
                k3tg

                Thanks Tony for correcting me about SP2

                • 5. Re: McAfee didn't  Update

                  Hi,

                   

                         Could you please try to run windows update and check whether you are able to do it successfully.