I recently installed the McAfee security software provided by COX Communications in order to test it out and compare it to AVG as an anti-viral solution and in the last two days that I've been using it I've had a couple issues crop up that.
#1a: Is the option to select the installation directory on a timer? After I initiated the installation process for this software I had to go AFK, and when I returned it was already installed without me having even dictated an installation directory. My PC has three hard drives and the one I have my OS on has a 50gb partition specifically for the OS and any other files that are absolutely required to be included. In order to prevent that partition from being filled and to enhance system performance I routinely install applications to a different hard drive. As such not having been able to direct the installation software where to install this application is a bit annoying.
#1b: In the event that the installation software automatically installs this product wherever it desires without input from the end user would it break anything important if I were to manually move it to a different hard drive? I'm really not keen on having more applications than necessary on my OS partition and if the McAfee SecurityCenter can recover from being moved to a different drive I'd like to do so.
#2a: While looking though one of my drives to find a file McAfee started automatically quarantining files that it claimed were infected. These files are, to the best of my knowledge, completely clean and were utterly ignored by AVG in the past. The problem is that every time I restored them McAfee automatically re-quarantined them. I sat there for 2 minutes restoring the same file half a dozen times as McAfee quarantined it repeatedly. My question is this. How do I get the software to stop doing this without disabling real-time scanning?
#2b: When this first happened I tried to go through the built-in process to submit the file for analysis by McAfee and the program claimed there was an error and that the process could not be completed. Why is there even an option to submit files via the SecurityCenter program if it doesn't even work? I had this problem with AVG and now with McAfee and it really feels like a slap in the face to have this option sitting there but be completely useless.
#3a: When I started to play a game on my PC patched to bypass "security" measures which require the CD/DVD to be inserted in the drive McAfee determined, falsely in my opinion given that I've used it dozens of times and have had it installed for nearly a year with no ill effects, that one of the altered files was infected and automatically quarantined it before the game could load it thereby rendering the game inoperable. This was the final straw and I determined that disabling the real-time scanning was the only solution to McAfee randomly quarantining clean files. After doing so, however, the McAfee SecurityCenter would generate a popup at apparently random intervals telling me that my system was at risk. Furthermore it would continue doing this after I clicked Close and even after I opened up the SecurityCenter and told it to Dismiss the problem. My question is this. How do I get it to stop generating these annoying popups? It's the software's fault that I had to disable the real-time scanning and I don't like being punished for its' mistakes.
#3b: Why does real-time scanning auto-activate itself? I recently had to reboot my machine for technical reasons, and after I logged back into Windows I received to consecutive pop-ups about how my PC was at risk, due to the real-time scanning being inactive, and after closing both of them I went about my business only to later on fine that somehow the real-time scanning software had suddenly, and without my authorization, reactivated itself.
AVG's recent "upgrade now" popup campaign hit me like an extortion racket. Their "once every 4 days" popups occurred on one of my PCs every day for nearly two months. After that sort of frustrating treatment I am looking to change security software despite the fact that AVG has yielded quality protection for every PC in my apartment for over 4 years. Because this security package was offered through my ISP I decided to give it a shot, and in all fairness I'm trying to give it a good shot. However these issues are going from annoying to very annoying and possibly crippling.
I cannot use any security software that will, apparently at randomly, remove files from my general access any time I even open the directory they're in. Likewise I have no use for software that cripples my games and other applications simply because they either function in a questonable manner or because they were altered in a way that mimics viral infections without giving me the option of preventing their quarantine. In an effort to not just write McAfee off in frustration and try something else I'm here to resolve these issues, hopefully in an equitable fashion.
For the sake of clarity, and because apparently my style of writing confuses some tech support personnel, I'll recap my questions.
#1a: Is there an option to select where the McAfee SecurityCenter, and included, software is installed to?
#1b: If not will it cause any irreperable damage to the software if I manually move it to another hard drive for drive space and performance purposes?
#2a: How do I stop the real-time scanning software from constantly quarantining files that I know are clean?
#2b: Why is there an option to submit threat files when it doesn't work?
#3a: How do I get the McAfee SecurityCenter to stop annoying me with pop-ups about how the real-time scanning is disabled?
#3b: Why does McAfee SecurityCenter generate two "you are at risk" pop-ups on reboot for one problem, and why did the real-time scanning automatically restart itself after said pop-ups even though when I previously disabled it I selected the "Never" option for when it should reactivate itself?
Thank you for your time.