I don't have an answer, but I did too and got a virus. I keep asking this question over and over with no answer: If I have McAfee Total Protection 2011, should I still catch a virus? McAfee sent me a tool to use it is called Stinger, but so far it is not helping. It cost me $97.00 to clear my computer froma previous virus this month. Now I have another on the same computer. Has anyone experienced a virus that you deleted without spending a lot of money to help you/have you used this program?
I found a similiar google link the link goes to the correct thread in the forum BUT is is a jive link. The forum is build on the Jive forum software so I have asked the admin why these links are turning up.
Re being safe the virus you got was it from that exact site?
Ok to check your PC out
Update your dat files and scan your PC with Virusscan in Safe Mode.
To do this, tap F8 repeatedly while booting up. You'll get a boot screen with choices. Pick Safe Mode. Your PC will boot in a low resolution state as most processes won't be running. Go to "My Computer" (XP) or "Computer" (Vista), right-click the hard drive and select "Scan" from the drop-down menu. You'll see an extra taskbar icon which will show a progress report if you hover over it.
If you think you have a virus infection on your PC do one or both of the following :
- Run the free Mcafee Stinger program from http://vil.nai.com/vil/stinger/ -
set it to Report Mode (in Preferences) and high sensitivity and post the logs of anything it detects.
- Join the McAfee Getsusp group at https://community.mcafee.com/groups/getsusp30-beta-feedback
You will have to ask there for Getsusp, which is a Beta program and not yet on general release.
Before you use Getsusp, you should go to this document
and download the PDF file explaining what Getsusp is and how it works, and this document
which downloads the installation guide PDF document.
If you want a second opinion, or to be on the safe side, then you can do a scan with the free versions of these tools :
If you already have Malwarebytes installed, the virus could be protecting itself against it. In that case, in order to get Malwarebytes running you'll need to rename the executable. Open the C:\Program Files\Malwarebytes Antimalware folder, then rename the "mbam.exe" file and double-click directly on the file to open the program. After updating the program, run a full system scan using Malwarebytes.
Make sure both programs are updated to the latest versions before running them and let them clean anything they find. If they quarantine a file or fail to remove a file try to get a copy of it and send it to Mcafee using the virus submission path described here :
Send the file to mcafee labs at http://vil.nai.com/vil/submit-sample.aspx
Zip the file and password it with password infected.
You will probably get an autoreply back saying it is infected; reply asking for it to be manually tested.
Include in your first submission :-
Please provide the following information along with your sample. It will help us speed the sample review process:
· A list of all files contained in the sample submission, including a brief description of where or how you found them
· What symptoms cause you to suspect that the sample is malicious
· Whether any security products find a virus (tell us the security vendor, its product name, the version number, and the virus name assigned to the sample)
· Your McAfee product information (product name, engine, and DAT version
· Any system details that may be relevant (operating system, service packs, etc.)
The Jive URL is actually where our community is hosted, however we changed the DNS listing to be community.mcafee.com.
It's a safe, albeit inconvenient, URL. In short, both URLs are different ways of accessing the same instance.
I will work with Jive to understand why Google is directing people to that URL.
I should have added that I need examples of search criteria that is linking to Jive. Can you provide something?
mcafee service host stopped
link on second page (top of the page).
I sent one to you April, but if you want me to post here, it's about adding programs to your trusted list.
(Obviously this was directed at April, but I misclicked and it's in a reply to Peacekeeper)