My wife and I are using McAfee for scanning emails. She has encountered a problem that I have not, which is that numerous files coming from students and academics at several universities - e.g. MS Word document files - are being "deactivated", so she can't read them. She is certain they are harmless, or at least, is prepared to risk opening them anyway; but we cannot find out how to a) find these files, and b) reactivate them. I have been searching here and on the web - presumably in the wrong places because I am sure we cannot be the first to have had this difficulty. Will anyone out there help us, please?
Solution is found! The files were Word docs and my wife had not yet installed the program. However, I am still puzzled as to why it would have that effect - it doesn't seem logical to me.