1 Reply Latest reply on Dec 23, 2010 7:41 AM by Sk1dMARK

    Verifying If Agent is reporting to ePO from workstation

      HI ,

      I wanted to knw if there it is possible to verify from McAfee GUI/Taskbar icon if that particular agent is reporting to ePO, so that user can contact Helpdesk if it shows unmanaged ?


      Also , is there any other way to update agent manually other then using superdat.exe if it fails to update from ePO .

        • 1. Re: Verifying If Agent is reporting to ePO from workstation

          In ePO you can set, in the agent policy, to display the agent icon in the system tray.  In this case, the icon won't show until the agent checks-in to ePO and pulls the new policy.


          Machines should not become unmanaged if once managed.  So, you shouldn't have to worry about relying on your users to verify for you.


          You can also add the following monitor to the dashboard: MA: Agent Communication Summary.  That will show you machines that are checking-in and compliant or machines that have stopped communicating.


          Depending on the number of client-nodes you are managing, you will likely want to troubleshoot why agent are failing to update and get it fixed rather than find another way which may be more administratve overhead in the end.