1. What version of EEPC?
2. Do you have the always enable USB option turned on?
3. Did you assign any token or reader file groups to the machine?
I have version 5.1.9
I enabled always enable pre-boot usb
And have password only token
well, turn off always enable USB - do you know why you switched that on? It's a very obscure option to use and causes exactly this kind of issue.
You might also want to upgrade to something current, like 5.2.5/5.2.6 - your version is over a year old now, and was released prior to the cut down mini laptop revolution.
I turned the option is was suggested on one of the threads.
to update would I need to contact our McAfee account rep?
I think you might have misread the threads - you should turn OFF that option unless you are specifically told to turn it on - it really should never be needed nowadays.
Yes though, to upgrade you can call your McAfee rep unless you have a grant number, in which case just go to mcafee.com and download the new version.
I am pretty sure i read it correctly either way it does not fix the issue ( I tried bot ways) hopefully the upgrade will fix it
You would need to use SafeTech/Wintech to remove SafeBoot/EEPC encryption first. Contact your IT dept to assist you.