We encouraging our customers to upgrade the Gen3 hardware to Gen4 or Gen5. The reason we have to maintain the 6/11 EOL date for the hardware is that component parts become obsolte and therefore difficult to fulfill RMA's after the EOL date. Any reason why you are not considering upgrading your current hardware?
I'm ok with upgrading the appliance with no costs but I'm not ok to purchase another box
because we already purchased box (as gen 3 appliances) and signed licensing for HW support contract over the EOL date.
Should I need to purchase another gen 4 or gen 5 box to fulfill RMA's after the EOL date ?
Are there any way with no costs to fulfill RMA's after the EOL date ?