I'm a Customer from Germany and the reason I'm posting is that the MCA website is not working properly.
I wanted to open the refund site (Erstattungen) but I get only an error message.
It is complete in german:
Dokumente des Kundensupports haben das Vorzeichen CS, z.B CS40021. Wenn Sie nach einem bestimmten Dokument suchen, benutzen Sie den Link im oberen Teil der Seite, dann klicken Sie auf FAQs und Suche auf der linken Seite.
Why is it, that you can automatically extend my abonnement but when I want to cancel it you make it hard for your customers to do so?
The phone number I can call is not usable for me, because it is in my working hours and for security reasons it is not aloud to phone anyone who is not working within my company.
I can't sent an email because the site seems to be down too. I can the the see the mail&chat box, I can click on it, I can choose my country but then I can't choose the type of communication because the fields are grey.
And it doesn't matter which PC or Browser I use, it is always the same.
So is there someone in your MCA company who is able to help me?
I'm not using MCA anymore since summer 2010. After the last problems and crashes I finally gave up, and no I don't want anyones help that is costing me hours over hours (that I already spent) in front of my PC instead of doing something useful with my time.
And I really don't need a refund because I paid with credit card the first time and this card is expired now so you won't get any money for extending the abonnement, I didn't even downloaded the update/software or whatever.
What is more important: How do I get my Account deleted, so I won't get any mails from MCA anymore.
Jesus, I'm nearly in tears here because the last two hours I spent in front of my PC trying to get useful informations about how to cancel this damn abonnement.
I'm a moody female after all...
Hopefully you aren't so annoyed by this posting but I'm not used to this kind of service. During my Internet years this is the first time I can't cancel a purchase without having so much trouble.