This issue is hot, and will decide if we use McAfee HDLP or go with another vendor. Any ideas?
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Do the users have different privileges on the same computer? I have hit problem to launch encryption application on USB when the user does not have local administrator access level.
Just as a followup:
The solution was found when I looked at the DLP Monitor, and examined what was being logged at the failure point.
The Verbatim encrypted drives display a ProductID of 5555 when you use USBView, the product recommended in the install directions. When I wrote the Device Definition, I only included what USBView had given me about the devices.
The error/problem was, when the Secure_Drive software was opened on the "CDROM" portion of the USB drive, it had a different ProductID.
I added the second ProductID for each allowed USB drive, and then saved and Applied the rule again. After a push out to the agents, my test subjects were able to use the USB drives they were allowed to use, and not use the ones they were not.
I have to thank the folks in support that helped me through finding my error. THANK YOU!!!