Peace... Hello... I'm very sorry to pester you with this, but I need some expertise help, please. McAfee Virtual Technician reports "Post System Restore Issue" as a Top Issue, and no other problems (Session ID: 29481688 No recent changes/installings on my computer - just low memory use everyday activity.). I'm fairly certain I never used System Restore on my own computer, I'm 100% positive I have not used (had a need to use) System Restore in maybe a year or so. I've searched the forums here, the FAQ document articles, Google/Yahoo/etc for this specific problem, but nothing shows up that I can find. MVT reports the issue under the VirusScan section in its logs. I didn't know if I should post here in the MVT forum, the VirusScan 14, or the SecurityCenter 10 forum; feel free to move my post, please. I'm also clueless as to what info is un-needed/rambling, sorry... I have McAfee Total Protection - 3 User (McAfee SecurityCenter 10.5.216, VirusScan 14.5.130 and Firewall 11.5.140), Windows XP Service Pack 3 on a Dell XPS 400 computer, and Windows Updates turned on and up-to-date.
I just recently had to reset my router for some unknown reason, I lost my wireless broadband internet access on all 3 dependent computers (All computers broadband is now restored.). The day prior the electricity flickered off, then immediately back on a second later; I guess it was a power surge, I definitely don't know. My personal usage computer (which is directly connected to the router) shut off and stayed off as it should (I've changed boot set-up settings to keep it from endlessly looping off/on as has been a rare problem in lightning storms.), I was not using my/any computer at the time. After I turned it on the next day the booting was normal loading up Windows until the desktop, but as it started loading other software/their splash screens it was unusually slow and needed some nudges of the mouse to continue (The boot seems to be mostly OK now, but it still concerns me. What worse/else might there be? A System Restore would be nice to do, but I know it can mess up McAfee.). Later that same day is when the broadband was lost, yet again I was not using my/any computer at the time, allthough 2 other people were using theirs. Respectfully, I'm definitely no expert, but all sites in their browser's history/cache looked clean enough (as far as viruses, hijacks, etc go), SiteAdvisor.com/McAfee TrustedSource/MyWOT.com/Google Safe Browsing/etc turns up nothing suspicious that I saw, nothing was downloaded by them, and they visited all the sites countless times prior. Even so, was the broadband loss or boot issue from a virus? All computers have since been full-scanned several times and come up clean. Was my broadband loss or boot issue connected to the prior days electricity flickering off/on? It seems a bit odd the broadband worked a day less or more after the electrical flickering, but I wouldn't be surprised just the same.
With the headache of resetting my router, and the boot issue after reaching the desktop, I decided to use MVT to check/hope that all was well with McAfee...Even though McAfee SecurityCenter gives me the "green-highlighted": "Your computer is secure (no action required)", everything is updated according to SecurityCenter's "Navigation - About" (SecurityCenter, VirusScan, Firewall, etc), it does scan (right-click on file in Windows Explorer, and full-scans), the scheduled scan kicks in as it should, and all scans take the same approx. amount of time and number of files scanned as it allways has... It does seem to work, but I also know that MVT does a more involved job of checking the entire software, registry entries, etc.
After MVT scans it reports "Post System Restore Issue" (under the VirusScan section in its logs as a Top Issue) and no other issues, I click the fix button, MVT states that it's fixed, I re-scan with MVT, but the "Post System Restore Issue" problem is still there with no other issues found. Cold/hard rebooting doesn't seem to help. Session ID: 29481688 No recent changes/installings on my computer - just low memory use everyday activity. As with the boot issue, the "Post System Restore Issue" only occurs on my personal usage computer. About a month prior I had a minor problem with my McAfee subscription, longer story short it was a user-end problem (Not by me, someone else changed the e-mail address of the McAfee account which caused havoc.). After that I used MVT to double-check that everything was OK, and MVT reported no issues - that was about a month ago (I've also used it maybe a couple times between then and now with no problems found.). With less than 1 month passing, perhaps directly connected to the electricity flickering and/or the boot issue or broadband loss, MVT reports "Post System Restore Issue", and no other problems... I'm fairly certain I never used System Restore on my own computer, or at least not without un-doing the Restore. Either way, I'm 100% positive I have not used (had a need to use) System Restore in maybe a year or so. Which all the more so makes MVT reporting "Post System Restore Issue" confusing. I've full-scanned with McAfee and Malwarebytes, both report my computer is clean. Did I do everything/something wrong to cause all this, please?
To try to fix the MVT "Post System Restore Issue" error and perhaps unknown other problems:
Should I use System Restore to restore prior to my broadband loss, or the day prior when my electricity flickered? Do I need to uninstall/re-install McAfee? Perhaps first use System Restore, next use MVT to see if that fixes the "Post System Restore Issue" error? If it doesn't, un-do the System Restore, next uninstall McAfee. With all due respect..., I'd like to not have to use System Restore, or to re-install McAfee (With or without using MCPR.exe) unless needed; hopefully some software tool or something... But if need be and it just might be, then so be it - absolutely. I have uninstalled McAfee and used MCPR.exe once prior and everything went smoothly.
Thank you very much for your time and reading - sorry so insanely long... Any and all help is greatly appreciated, please - thank you... Peace...