3 Replies Latest reply on Dec 9, 2010 1:55 PM by donald.dawson

    Web Reporter Installation Issue

      Hello,

       

      I am new to McAfee and we are in the process of rolling out MWG 7.0.1.5 VMs.  We are at the point now where we have a MSFT 2008 standard 32-bit VM where we are trying to install Web Reporter 5.1.1.  After the install Web Reporter and installing Java 6.22, the services are up and running, but when we hit the Web Reporter web page on port 9111, Java tries to connect, but fails to run.

       

      Any ideas on what we should review?

       

      Thanks,

      Donald

        • 1. Re: Web Reporter Installation Issue

          Here are the Java messages:

           

          load: class securecomputing.smartfilter.client.AdminApplet not found.
          java.lang.ClassNotFoundException: securecomputing.smartfilter.client.AdminApplet
          at sun.plugin2.applet.Applet2ClassLoader.findClass(Unknown Source)
          at sun.plugin2.applet.Plugin2ClassLoader.loadClass0(Unknown Source)
          at sun.plugin2.applet.Plugin2ClassLoader.loadClass(Unknown Source)
          at sun.plugin2.applet.Plugin2ClassLoader.loadClass(Unknown Source)
          at java.lang.ClassLoader.loadClass(Unknown Source)
          at sun.plugin2.applet.Plugin2ClassLoader.loadCode(Unknown Source)
          at sun.plugin2.applet.Plugin2Manager.createApplet(Unknown Source)
          at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)
          at java.lang.Thread.run(Unknown Source)
          Caused by: java.io.IOException: open HTTP connection failed:_http://10.241.0.128:9111/reporter/securecomputing/smartfilter/client/AdminApplet .class
          at sun.plugin2.applet.Applet2ClassLoader.getBytes(Unknown Source)
          at sun.plugin2.applet.Applet2ClassLoader.access$000(Unknown Source)
          at sun.plugin2.applet.Applet2ClassLoader$1.run(Unknown Source)
          at java.security.AccessController.doPrivileged(Native Method)
          ... 9 more
          Exception: java.lang.ClassNotFoundException: securecomputing.smartfilter.client.AdminApplet

          • 2. Re: Web Reporter Installation Issue

            It's working now.

             

            We built our Development Web Reporter server as a VMware VM with 40 GB disk space and 4 GB ram.  The OS is Windows Server 2008 32-bit standard.  We will use 64-bit when we build our production server (per McAfee's recommendations for best performance).

             

            The Java add-on in IE8 did not work, so we loaded Java 6.23.  We put localhost and the IP of the server into the Internet Options / Connection / Connections Lan Settings / Proxy server / Advanced so that we would not contact a proxy server for local access to the server.

             

            The firewall service is turned off, but we will probably enable it making sure access is allowed on ports 9111 and 9112.

             

            Thanks,

            Donald

             

             

            Message was edited by: donald.dawson on 12/9/10 1:55:06 PM CST
            • 3. Re: Web Reporter Installation Issue

              This is a shot in the dark, but when you enter the URL to get to reporter, enter only  http://IP:9111

              Don't enter the full URL path of http://IP:9111/reporter/client.jsp

               

              Some people bookmark the full path instead of the root / and that can cause some weirdness the first time you logon.