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14717 Views 3 Replies Latest reply: Dec 10, 2010 9:42 AM by DKB223 RSS
DKB223 Newcomer 30 posts since
Dec 15, 2008
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Dec 8, 2010 10:26 AM

EEPC 5.2.4 Not working with Win 7 Enterprise & Dell E4310

We have a Dell Latitude E4310 laptop with Windows 7 Enterprise 64bit edition. We are using EEPC 5.2.4. The encryption process runs fine, however, once we reboot after the encryption finishes, the laptop doesn't boot into Windows properly. We are presented with a screen to repair windows or boot normally. We've reproduced this on two seperate E4310 laptops. I presume that the 64bit edition of Win 7 is supported by EEPC 5.2.4 as most of what I've read points to EEPC version 5.2.X working fine with Win 7. I recall seeing or perhaps, I was told by a tech at McAfee that there was a known issue with that particular model of Dell laptop. Do I need to change how the hard drive works in the BIOS? All Dell laptops seem to be set to work in RAID mode by default. Should we use AHCI or ATA mode instead? And set that before encryption?

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