Could you please provide us with some more information on the same;
What is the operating system of the computer ?
What is the browser that you use ? Internet explorer or Firefox (and their versions)
Let me know if you got a session id from McAfee virtual technician, if not please re-run the same and post your session id here.
Do you have any other security software , that came preinstalled with your computer ?
And finally, how old is the computer , check for availabnle windows updates and install them accordingly.
McAfee Online Community Moderator