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3946 Views 1 Reply Latest reply: Dec 6, 2010 7:06 AM by Dinz RSS
kimberley_finn Newcomer 1 posts since
Dec 5, 2010
Currently Being Moderated

Dec 5, 2010 8:56 AM

VSOs undefined

Just downloaded the annual update of McAfee as a Sky customer.

When I have come to run a virus scan, a list appears with [__VSOs undefined written 5 times (3 that are hyperlinked).

Following this, a pop-up appears reading: "Couldn't load script:misp://C:ProgramFiles\McAfee\VirusScan\VSJsRes.dll::ScanWorkflow.js"

 

Have ran McAfee Virtual Technician but this has not worked.

Any ideas?

 

Thanks

  • Dinz Master 3,223 posts since
    Oct 13, 2009
    Currently Being Moderated
    1. Dec 6, 2010 7:06 AM (in response to kimberley_finn)
    Re: VSOs undefined

    Hi Kimberly,

    Could you please provide us with some more information on the same;

    What is the operating system of the computer ?
    What is the browser that you use ? Internet explorer or Firefox (and their versions)

    Let me know if you got a session id from McAfee virtual technician, if not please re-run the same and post your session id here.

    Do you have any other security software , that came preinstalled with your computer ?

    And finally, how old is the computer , check for availabnle windows updates and install them accordingly.

     

     

     

    Regards,

    Dinesh K

    McAfee Online Community Moderator


    Dinesh
    Ex Community Admin

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