1 Reply Latest reply: Dec 6, 2010 7:06 AM by Dinz RSS

    VSOs undefined

      Just downloaded the annual update of McAfee as a Sky customer.

      When I have come to run a virus scan, a list appears with [__VSOs undefined written 5 times (3 that are hyperlinked).

      Following this, a pop-up appears reading: "Couldn't load script:misp://C:ProgramFiles\McAfee\VirusScan\VSJsRes.dll::ScanWorkflow.js"

       

      Have ran McAfee Virtual Technician but this has not worked.

      Any ideas?

       

      Thanks

        • 1. Re: VSOs undefined
          Dinz

          Hi Kimberly,

          Could you please provide us with some more information on the same;

          What is the operating system of the computer ?
          What is the browser that you use ? Internet explorer or Firefox (and their versions)

          Let me know if you got a session id from McAfee virtual technician, if not please re-run the same and post your session id here.

          Do you have any other security software , that came preinstalled with your computer ?

          And finally, how old is the computer , check for availabnle windows updates and install them accordingly.

           

           

           

          Regards,

          Dinesh K

          McAfee Online Community Moderator