4 Replies Latest reply on Dec 21, 2010 6:16 AM by Dinz

    Mcafee Internet Security constantly asking me to update

      Hello,

       

      I installed Mcafee Internet Security (3 user) on my new Acer laptop and it constantly tells me my computer is at risk and I need to check for updates, and I do, but when I restart my computer (in as little time as a minute later) it tells me the same thing again.

       

      I don't think that it is actually downloading the updates.

       

      Any ideas?

        • 1. Re: Mcafee Internet Security constantly asking me to update
          k3tg

          Try to run the McAfee Virtual Technician found at the top of this page under Useful Links in the Technical Support Link. MVT will scan your computer for any McAfee related issues and if it finds any it will attemp to fix them. It will also generate a session id number so please post that here as well. When MVT finishes try to reboot the computer again and see if the issue has been resolved.

          • 2. Re: Mcafee Internet Security constantly asking me to update
            Dinz

            Hi there,

            Could you please let us know how is the computer connected to internet  ?
            Also. do you have any other security software installed ?
            What is the operating system of the computer ?

            If you have run the MVT please provide us with the session details ;

             

             

             

             

            Regards,

            Dinesh K

            McAfee Online Community Moderator

            • 3. Re: Mcafee Internet Security constantly asking me to update

              Sorry for my delay in response, Xmas is the busy season for me.

               

              My laptop accesses the internet wirelessly through my home network. I am running Windows 7 and there are no other security programs running.

               

              Here are the session results of the MVT, it didn't detect any problems.

               

              MVT Information
              MVT Version:6.0.0.0
              System Information
              Operating System:Microsoft Windows 7 Home Premium EditionHome Edition (Build 7600)
              Service Pack:Service Pack 0.0
              Language:1009
              Internet Explorer Version:8.0
              Internet Explorer Language:en-us
              System Drive Type:NTFS
              Physical Memory Available:2692588
              Physical Memory Total:3926936
              Virtual Memory Available:6123036
              Virtual Memory Total:7851972
              System Architecture:AMD64 Family 16 Model 6 Stepping 3AMD Athlon(tm) II P340 Dual-Core Processor
              Date Time:12/20/2010 15:04:34
              Time Zone:GMT -07:00
              Product Details
              Product Name:SiteAdvisor
              Product Version:3.2.152
              Language:en-us
              Partner:0-1288
              Health Check Details
              RegistryOK
              FileOK
              Expected File Present
              c:\program files (x86)\mcafee\siteadvisor\chrome.manifest
              Expected File Present
              c:\program files (x86)\mcafee\siteadvisor\elist.dat
              Expected File Present
              c:\program files (x86)\mcafee\siteadvisor\install.rdf
              Expected File Present
              c:\program files (x86)\mcafee\siteadvisor\McBrwctl.dll
              Expected File Present
              c:\program files (x86)\mcafee\siteadvisor\McIEPlg.dll
              Expected File Present
              c:\program files (x86)\mcafee\siteadvisor\mcplgUI.dll
              Expected File Present
              c:\program files (x86)\mcafee\siteadvisor\McSACore.exe
              Expected File Present
              c:\program files (x86)\mcafee\siteadvisor\McSACorePS.dll
              Expected File Present
              c:\program files (x86)\mcafee\siteadvisor\saHook.dll
              Expected File Present
              c:\program files (x86)\mcafee\siteadvisor\saPlugin.dll
              Expected File Present
              c:\program files (x86)\mcafee\siteadvisor\sares.dll
              Expected File Present
              c:\program files (x86)\mcafee\siteadvisor\sasets.ini
              Expected File Present
              c:\program files (x86)\mcafee\siteadvisor\saupkeep.dll
              Expected File Present
              c:\program files (x86)\mcafee\siteadvisor\uninstall.exe
              Expected File Present
              c:\program files (x86)\mcafee\siteadvisor\Components\IMcFFPlg.xpt
              Expected File Present
              c:\program files (x86)\mcafee\siteadvisor\Components\McFFPlg.dll
              Expected File Present
              c:\program files (x86)\mcafee\siteadvisor\Scripts\safe.xul
              Expected File Present
              c:\program files (x86)\mcafee\siteadvisor\Scripts\saffplg.js
              ProcessOK
              ServiceOK
              Expected Service State Correct
              Service : SiteAdvisor Service
              Expected Service Startup type Correct
              Service : SiteAdvisor Service
              COMOK
              Expected COM Component Present
              SA IE plug-in {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} c:\program files (x86)\mcafee\siteadvisor\mcieplg.dll
              Expected COM Component Server Type Correct
              SA IE plug-in {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} c:\program files (x86)\mcafee\siteadvisor\mcieplg.dll
              Expected COM Component File Present
              SA IE plug-in {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} c:\program files (x86)\mcafee\siteadvisor\mcieplg.dll
              Expected COM Component Present
              SACore protocol handler {5513F07E-936B-4E52-9B00-067394E91CC5} c:\program files (x86)\mcafee\siteadvisor\mcieplg.dll
              Expected COM Component Server Type Correct
              SACore protocol handler {5513F07E-936B-4E52-9B00-067394E91CC5} c:\program files (x86)\mcafee\siteadvisor\mcieplg.dll
              Expected COM Component File Present
              SACore protocol handler {5513F07E-936B-4E52-9B00-067394E91CC5} c:\program files (x86)\mcafee\siteadvisor\mcieplg.dll
              Expected COM Component Present
              SiteAdvisor BHO {B164E929-A1B6-4A06-B104-2CD0E90A88FF} c:\program files (x86)\mcafee\siteadvisor\mcieplg.dll
              Expected COM Component Server Type Correct
              SiteAdvisor BHO {B164E929-A1B6-4A06-B104-2CD0E90A88FF} c:\program files (x86)\mcafee\siteadvisor\mcieplg.dll
              Expected COM Component File Present
              SiteAdvisor BHO {B164E929-A1B6-4A06-B104-2CD0E90A88FF} c:\program files (x86)\mcafee\siteadvisor\mcieplg.dll
              Top IssuesOK
              SYSTEMOK

              • 4. Re: Mcafee Internet Security constantly asking me to update
                Dinz

                hi there,

                As per the MVT reports only regarding siteadvisor in the computer, could you please open security center -- then clicon on Navigation - Click on About

                And let me know the products that are installed and their versions ?

                 

                Also,

                Click on start - click on start search and type Run and hit OK

                In the open prompt type : C:\WINDOWS\system32\drivers\etc and click OK

                Right click on Hosts and select Notepad to open with.

                Make sure that your host file looks like the one below

                Host file1.JPG

                Any additioanl entries below 127.0.0.1 could be deleted and save the hsot file accordingly.

                 

                 

                 

                Regards,

                Dinesh K

                McAfee Online Community Moderator