Interesting , could you please get me the below information;
What opeating system ?
What is the browesr the customer uses ? Internet explorer / Firefox ?
During the initial scans, were there any theats detected ?
Thread moved to Virus scan 14-2010
McAfee Online Community Moderator
Thank you for your response. The OS is Windows XP SP2. This is a similar situation as to another thread that you have assisted me with. The PC is at our customer site and they only have internet access when I enable it through a Netgear router on their LAN. We do use Internet Explorer as our browser on this PC. Attached is a clip of the original viruses that were found. The main reason this PC has McAfee on it, even though it does not have full access to the internet, is because some of the employees that work with this PC will transfer stuff to it using their flash drives, etc... and this is what occurred in this case. The flash drive had a virus on it. Note that there have been many successful scans done since the virus was found. The report still shows different.
Console 16 viruses.jpg 34.5 K
I'm thinking that I may have figured this out. I noticed for the 1st time on the report that there is a running total of # of scans. So this reports seems to be some sort of summary page over time (what time period, I don't know?) versus an up to date latest details report page. I don't know if this summary page report continues until you upgrade to a new version? But at least I know that the viruses no longer exist.