1 Reply Latest reply on Dec 3, 2010 8:50 AM by Sk1dMARK

    Unable to push install agent - ePO 4.5 evaluation

    jth0mas

      Good Day all!

       

      I am currently evaluating ePO for inclusion into our existing architecture.  However, I have run into an issue which I cannot seem to solve - local installation is not an option for this due to the number of desktops we currently have in production.

       

      Server: Win 2003

      Test Desktop: Windows XP (Firewall has been disabled after numerous agent push failures, as a just in case measure)

      Domain: XPTest01McePO

       

      Issue:  Test system is added to System Tree under a test group created.  System is checked and Action / Agent Deploy Agents selected.  Credentials are entered in per the documentation

      Domain: XPTest01McePO

      User Name: administrator

      Password: 123123 (verified and valid)

       

      Push install Fails after a few minutes with: Failed to authenticate with remote system, system error: Access is denied.

       

      Upon examining the XP security logs it appears that ePO is trying to connect to the system using Guest account... ????

      There also appears to not be any logging on the ePO server itself (??)  even searching for frminst_{system name} results in 0 hits.

       

      This has halted my evaluation of this product.  I can only assume this has seen before, although searching the McAfee forums has not shown me anyone else with the issue.  These are new system builds, nothing special.

       

      Hopefully it's something simple that I'm missing, although reading through the ePO product manual hasnt helped much.  Can anyone assist in pointing me in the right direction?

       

      Much Thanks!

        • 1. Re: Unable to push install agent - ePO 4.5 evaluation
          Sk1dMARK

          Verify that you can connect to the Admin$ share on the target using the credentials you are asking ePO to use for the install.

           

          The frminst log you are looking for will be on the target, not ePO.  However, if you cannot auth to the target, you will not have gotten far enough to have a log created.

           

          If possible, you may want to pick one machine and perform a manual install and then perform a "collect and send props" to verify that the client can communicate back to ePO.

           

          HTH

           

           

          Regards,

           

          Mark