4 Replies Latest reply on Dec 6, 2010 9:12 AM by margarita.petrova

    Web Helpdesk not working for EEPC 5.2.5 with Apache

    margarita.petrova

      Hello All,

       

      Recently we've installed the EEPC 5.2.5 and we're having a hard time getting the Web Recovery tool working.

      The Apache server is installed- up and running. We've followed the steps provided in 'Endpoint Encryption Apache Web Recovery.pdf'  and changed the httpd.conf file.

      However the page loads but when I press 'Perform Endpoint Encryption recovery' and I get the "You are not authorized to view this page" error message.

       

      Any advices or comments?? It's really urgent, because the GSD agents cannot work

      '

       

      Thanks in advance,

       

      Margarita