I suggest you try running the McAfee Virtual Technician found at the top of this page under Useful Links under Techical Support. MVT will scan your computer for any McAfee related issues and if it finds any it will attempt to fix them. It will generate a session id number which you should post here for future reference. It will also prompt you to contact Technical Support Chat who could verify your subscription details and correct this for you. You could also try to contact Customer Support and they should be able to correct this as well.