I would like to know some information before we proceed further.
ü Type of your Operating system with service pack details (Ex :windows Xp,Windows Vista ,Windows 7).
ü Want is Name of the package (EX : Total Protection,virus scan ....etc).
ü Have you done any haradware changes most recently (EX :System restore ,Reformate,.....etc).
ü Are you getting any Malware or trojan alert.
I am having the same problem.
- OS Vista SP1
- Package: Total Protection
- Laptop: Just reinstalled Vista and Service pack
- Desktop: Nothing Changed
- No warnings or alerts
Microsoft stop sending update for Windows XP service pack 2 & Windows vista SP1 most recently.
Please upgrade your service pack from 1 to 2 and try to update McAfee.
I have SP2 on my Desktop. Still no joy!
Try this following trouble shooting steps .
Step 1 :
Check the proxy setting:
- Open Internet explore and click on Tools menu, select Internet Options.
- Click the Connections tab.
- Press the LAN Settings button.
- .To clear your proxy settings, uncheck the Use a proxy server for your LAN check box.
- 5.Click OK twice to exit the Internet Options menu item.
Check the TCP/IP Setting :
1.Click Start -> Control panel ->Network and Sharing Center.
2.Right click on LAN connection and select Properties.
3.Double-click on Internet Protocol Version (TCP/IP IPv4).
4.The correct settings are "Obtain an IP address automatically" and "Obtain DNS server address automatically". After making changes you may be required to restart your computer.
Step 2 :
1.Rename the DAT file.
2.Turn of your computer and restart it in safe mode by clicking F8 key.
3.Go to the following location C:\Program files\McAfee\VirusScan\DAT.
4.Rightclick on the Dat folder and click rename (Rename the folder as Dat_old).
5.Reboot the computer in normal mode and try to update and check the status.
operating system : Window Vista Basic
package : Antivirus Plus
hardware changes : No
Trojan or Malware alert : Yes,got 1 trojan and 187 tracing cookies from full scan on 25 November
Try this step,
Step 1 :
ü Check for non-McAfee security software
Other security software may cause a conflict with your McAfee products. For instructions on how to remove incompatible third-party applications and a list of many incompatible products, see TS100914.
ü Run McAfee Virtual Technician (MVT)
ü Download and save the utility from the link below to your desktop:
ü Double-click the oas-disabled-fix.cmd tool.
NOTE: Windows Vista and 7 users should right-click oas-disabled-fix.cmd and select Run as Administrator.
If you receive the error StopService: Unable to open service McShield via SCM (5), press CTRL+C to terminate the process. You will be prompted to terminate the batch job. Type Y and press ENTER. Run the oas-disabled-fix utility again.
ü Restart your computer and ensure that McAfee Security Center shows that Real-Time Scanning is enabled.
Step 4 -
ü Remove and reinstall your McAfee software
ü For details on removing and reinstalling your McAfee software, follow the instructions in FAQ article TS100507.
ü If Real-Time Scanning is still disabled, contact McAfee Technical Support. Go to https://service.mcafee.com and select Technical Support.