3 Replies Latest reply on Nov 26, 2010 9:22 AM by Vinod R

    Can anyone help with this virus?

      When I first boot up my computer, everything is fine, but when I leave the computer idle for ten minutes or more, I lose my internet connection.  Windows Diagnostic can repair the problem and restore my connection, but only until I leave the computer idle again, and the connection is once again lost. Does anyone know what the virus is and how it can be removed?  I've tried all the recommended scans, but nothing seems to find it.

        • 1. Re: Can anyone help with this virus?
          Vinod R

          Request you to run and post Stinger tool logs please find steps below

           

           

           

          KEEP IN MIND THAT THIS TOOL IS TO  BE RUN ONLY AS INDICATED IN DIAGNOSTICS MODE . DO NOT MAKE ANY CHANGES  OR REPAIR BASED ON THE RESULTS OBTAINED BY THE TOOL.

           

           

           

          Please  follow the instruction given below to run the Tool in Very High  Sensitivity level with REPORT ONLY mode. ( Note: If the scan is  initiated with a high sensitivity mode and set to repair , It might  cause ire-repairable damages to the machine hence always run it in  REPORT ONLY MODE)

           

           

          McAfee Labs Stinger

           

           

          Stinger  is a stand-alone utility used to detect and remove specific viruses. It  is not a substitute for full anti-virus protection, but rather a tool  to assist administrators and users when dealing with an infected system.  Stinger utilizes next generation scan engine technology, including  process scanning, digitally signed DAT files, and scan performance  optimizations.

           

           

           

           

          1. Download
          2. When prompted, choose to save the file to a convenient location on your      hard disk (such as your Desktop folder).
          3.  
          4. When the download is complete, navigate to the folder that contains the      downloaded Stinger file, and run it. WindowsME/XP/Vista users read      this first.

          5. The Stinger interface will be displayed.

             
          6. If necessary, click the Add or Browse     button to add additional drives/directories to scan. By default the C: drive      will be scanned.
          7. By default, Stinger will repair all infected files found THIS IS NOT RECOMMENDED
          8. Enable  Artemis Technology in stinger click on preferences and then select       the required sensitivity level.  If you select "High" or "Very High"  McAfee Labs      recommends that you set the "On virus detection" action  to "Report only" for the first scan.

          9. Click the Scan Now button to begin scanning the specified      drives/directories.
          10. Once the scan is done Click the File menu and select Save report to file.
          11. Locate and examine the save report / attach it to the thread on which the helper was assisting you on the community.
          • 2. Re: Can anyone help with this virus?

            Thank you so much for replying, but I did run Stinger before I posted my query.  However, a couple of days ago, I let PC Pitstop scan my registry.  They found 292 threats, mostly low level, but two high level.  I subscribed to them, and they fixed the threats.  Apparently one was the worm because my problems have all been fixed and my computer is now running like new.,  Sorry, I should have posted this result.

            • 3. Re: Can anyone help with this virus?
              Vinod R

              glad you are ok now.

               

              regards

              Vinod