You'll have to post on the Norton/Symantec forums for help with that.
Can you guide me to where it is? I've looked for it and the forums are very confusing on Symantec, and seeing as the program is registered as that, going to the norton forum's, I wouldn't get it.
I suggest you go here -
If you register over there, and ask your question in the Norton forums, you should get an answer.