3 Replies Latest reply on Nov 20, 2010 1:55 PM by Peacekeeper

    Cannot select SCAN from primary left-hand menu

      I'm running "AT&T Security Suite" Powered by McAfee and cannot view scan results nor modify the scan.  I cannot tell what version of the product I'm running (can't find the Help/About).

       

      There is a scheduled scan that runs in the wee-hours, but when it is complete and the Scan Complete window appears, I cannot view scan details nor fix the problem.

       

      Whenever I select Scan from the left-hand menu, I wind up back at the Home panel.  I've tried in Basic and Advanced views with the same results.  This must have worked initially, since a scheduled scan runs in the early morning hours.

       

      I've run the Virtual Technician several times with clean results.

       

      I have this same version on my other two home pc's (one desktop, one laptop) and both are working as they should.

       

      The pc with the problem is a Gateway 550GR, WinXP SP3.

       

      I have not attempted a reinstall.

       

      Thanks.