1 Reply Latest reply on Nov 21, 2010 1:32 PM by Vinod R

    VIRUS ?? help needed asap

      I contacted customer support but they want  me to purchase additional virus eliminator for $89.00 USD.

       

      Here's the deal: Last night my computer was running perfect. This morning it was running slow. By this afternoon, anybody I had written emails to over the last 2 weeks received spam coming from my email address.

       

      How can I get rid of this ???? I laso do not beleive I should pay McFee additional money considering I still have 343 days left on my purchase when I bought my new computer. Please help !!

        • 1. Re: VIRUS ?? help needed asap
          Vinod R

          Hi,

           

          For us to assist you better we would need some more information regarding your computer and the McAfee installed on the machine.

           

          1. What is the operating system on the machine?

          2.Browser version on the computer?

          3.Do you see any alert messages or warnings on the computer ?

           

          Request you to perform the below action and post back.

           

          Stinger is a stand-alone utility used to detect and remove specific viruses. It is not a substitute for full anti-virus protection, but rather a tool to assist administrators and users when dealing with an infected system. Stinger utilizes next generation scan engine technology, including process scanning, digitally signed DAT files, and scan performance optimizations.

           

           

           

           

          1. Download
          2. When prompted, choose to save the file to a convenient location on your      hard disk (such as your Desktop folder).
          3.  
          4. When the download is complete, navigate to the folder that contains the      downloaded Stinger file, and run it. WindowsME/XP/Vista users read      this first.

          5. The Stinger interface will be displayed.

             
          6. If necessary, click the Add or Browse     button to add additional drives/directories to scan. By default the C: drive      will be scanned.
          7. By default, Stinger will repair all infected files found THIS IS NOT RECOMMENDED
          8. Enable Artemis Technology in stinger click on preferences and then select      the required sensitivity level.  If you select "High" or "Very High" McAfee Labs      recommends that you set the "On virus detection" action to "Report only" for the first scan.

          9. Click the Scan Now button to begin scanning the specified      drives/directories.
          10. Once the scan is done Click the File menu and select Save report to file.
          11. Locate and examine the save report / attach it to the thread on which the helper was assisting you on the community.

           

           

          Message was edited by: Vinod R on 22/11/10 1:02:42 AM IST