Could you please provide us with any error message that you receive during the install process (if possible attach a screen shot of the same).
Also, provide us with the following details such as what operating system do we use ?
How is the computer connected to internet ?
Are you trying to install the programs with the help of a cd or a retail card ?
Please get back with the above details and we will help you get it installed to your machine.
McAfee Online Community Moderator